Customer Success Specialist, Weather B2B

ARE YOU INTERESTED IN A WORKPLACE THAT HAS...

Remote Work Environment 💻

Summer Hours 🌞

Retirement Savings Plan. Plan for your future with us! 💸

Paid Vacation Days Off (in addition to Personal Days) 🌅

An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team ⚖️

Weather is inclusive, we will be too. Our IDEAS team is committed to making this happen!

📣HAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE?

Read about us here! (spoiler alert… we are the home of The Weather Network )📍Canada’s #1 most trusted brand in media for the third year in a row!

WHY WE NEED YOU? GLAD YOU ASKED...

Make a direct impact on our client's success! This position is pivotal in building strong relationships with our B2B customers, from initial onboarding to ongoing account management. You'll be at the forefront of delivering innovative data solutions, ensuring projects stay on track through effective project management and collaboration with diverse stakeholders. Your focus on exceptional customer service will foster trust and drive client satisfaction and retention. We're seeking a driven individual with 3+ years of account management experience and a passion for growth, or experience in the weather industry with demonstrable achievements.

Please note that despite being a remote role, it requires you to be located in and eligible to work in either of the 2 countries (Canada or the United States of America). Please note we are unable to sponsor or take over sponsorship of an employment Visa.

• Act as the key point of contact for clients, partnering with the sales team to deeply understand their needs and translate them into actionable plans.
• Become a recognized expert on Pelmorex's Weather B2B product suite, proactively identifying upsell opportunities that contribute to revenue growth.
• Empower Weather B2B clients by collaborating with sales to provide effective onboarding, training, and ongoing support.
• Drive client retention and growth by delivering exceptional service and building strong relationships.
• Confidently communicate complex technical concepts to diverse audiences, ensuring clear understanding and alignment.
• Own the project lifecycle for Pelmorex’s B2B Weather Solutions and custom client projects, ensuring on-time and within-budget delivery and ongoing client satisfaction.
• Cultivate and manage key relationships with clients and stakeholders, fostering collaboration and trust.
• Maintain meticulous project and process documentation to ensure transparency and facilitate effective communication
• Conduct thorough client meetings to gather detailed requirements and ensure project success.
• Proactively monitor project performance, analyzing progress against goals and identifying opportunities for optimization.
• Your primary focus will be ensuring our clients' success. By translating your deep understanding of our products into seamless project delivery, you'll directly contribute to the value we provide.

• 2-5 years of relevant client relationship experience
• 1+ year(s) of experience working with data analytics and/or weather products
• Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders.
• Strong analytical mindset and data driven decision making

• Are passionate about your clients and delivering the best solutions for them.
• Do not focus on what is simple or complex, but what is effective.
• Enjoy building relationships and creating order in chaos.
• Learn new concepts and technology quickly and are agile and adaptable to change.
• Ability to work in a fast paced startup environment and are not afraid to roll up your sleeves and get your hands dirty during execution times.
• Are a natural problem solver and a solutions oriented thinker.

• Open and transparent communication, including All Hands Meetings with our CEO
• Frequent employee pulse surveys 📝 we value your feedback so we can continue to make Pelmorex a great place to work!
• While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up 🗣 We have an anonymous reporting platform (Speakfully) to ensure everyone’s voice is heard

OUR PROMISE TO YOU...

We’re highly focused on doing the right thing.

We’ll discuss issues and timelines professionally, so you have the time you need to do the best work you can

You will see the result of your work pushed out to real users quickly

We’re a team that enjoys learning new technologies and we’re open to trying new things

We’ll try our best not to bog you down with boring meetings

Weather inspires, protects, and transforms. For 35+ years, Pelmorex has led the way with trusted forecasts and alerts. With innovation at our core, we provide precision, speed, and unmatched reliability—safeguarding lives, powering decisions, and driving business success. Whatever the weather, we turn its potential into action. We’re Pelmorex. Imagine it and we’ll deliver it.

Fair and Authentic Interview Experience

We welcome candidates using AI tools to prepare for interviews or to learn more about Pelmorex. During the interviews themselves, we expect responses to come from your own experience and thinking.

We ask that candidates not use real-time AI assistance, live answer prompts, or automated response tools during interviews. This helps ensure a fair process for everyone and allows us to evaluate how you approach problems and communicate in your own voice.