Customer Success Operations Representative with English and Spanish

Main responsibilities

• Oversee the daily operation of Customer Success platforms and internal tools used to manage B2B accounts
• Provide operational support including ticket creation, follow-up actions and handling daily client queries
• Serve as the first escalation point for administrative and operational client requests, ensuring accurate and timely resolutions
• Collaborate with the team to manage and resolve support tickets submitted by B2B users
• Identify opportunities to streamline workflows and contribute to continuous improvements
• Download, prepare and distribute customer reports on behalf of the Customer Success team

Requirements

• At least 1 year of experience in client support, account coordination or a similar role in a SaaS environment
• Experience managing compliance-driven processes (e.g. training subsidies such as FUNDAE) or working with regulated client requirements is a strong advantage
• Ability to collaborate cross-functionally and share insights to drive continuous improvement across Customer Success, Sales and Marketing teams
• Fluency in both English and Spanish
• Comfortable working with Microsoft Office and B2B CRM tools
• Strong communication skills with a proactive and positive approach
• Ability to multitask effectively, prioritise well and remain organised in a fast-paced environment
• Strong attention to detail and a solutions-oriented mindset
• Experience working with operational or Customer Success tooling such as CS platforms or ticketing systems is a plus
• Familiarity with the corporate learning or HR and L&D space

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