Customer Success Manager (foreUP)

Join our foreUP brand within our Golf & Club vertical as a Customer Success Manager to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.

We are looking for a passionate Customer Success Manager who will partner and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your territory of assigned clients and educating customers on new solutions. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client’s needs.

The Customer Success Manager (CSM) owns the business relationship with our valued customers. The CSM is motivated and rewarded by driving client retention, driving enhanced business solutions and identifying opportunities to extend products and services into the client account. The desired outcomes that a CSM will be measured are by increased retention and satisfaction rates, increased utilization of additional products and services (adoption), and an increase in overall lifetime value of each account.

For this position, the ideal candidate will have account management and/or sales experience. Industry experience is a plus. 

Some of the things you'll do:

• Operate as a key point of contact for your assigned customers
• Maintain and develop existing customer relationships
• Advise customers on how to best utilize their foreUP solutions and update on new solutions as they become available
• Identify and grow sales opportunities within assigned territory
• Record all activity in our customer relationship management database
• Execute on strategies developed and communicated by sales management
  
  

Working arrangements:

• Fully Remote in the United States: You can work remotely in this position, provided you reside in the United States, have full working rights and do not require sponsorship.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

You'll need: 

• Proven account management experience or other relevant experience
• Demonstrate ability to communicate and influence verbally and in writing
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, critical thinking, negotiation and presentation skills
• An understanding of the public golf industry
• Technology savvy
• Effective time management and project management skills
• Ability to work independently in a fast-paced environment with changing priorities.
• 3+ years of relevant experience
• Bachelor’s Degree preferred

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you don't tick all the boxes, we still encourage you to apply.

Values and Life at Xplor 

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: 

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you and describe people you want to work with, you will thrive at Xplor. 

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can.