Customer Success Manager

EquipNet helps the largest manufacturers in the world to buy, sell, and manage their surplus capital equipment. The company works in multiple industries including consumer packaged goods, pharmaceutical, biotech, chemical, and electronics. 

We are currently looking for a Customer Success Manager to join our team.

***Our company headquarters are based in Canton, MA, but this position can be fully remote. 

EquipNet’s Customer Success Managers lead the execution of project plans through directing the resources and activities, to successfully liquidate assets under scope by agreed deadlines. 

Customer Success Managers are also responsible for working as a direct point of contact with clients, ensure client satisfaction, and improve areas of dissatisfaction.  

They also will directly assist Project Managers and Account Leaders with certain admin functions (data collection, scheduling, meeting minutes, etc), and will have some basic logistics coordination responsibilities. 

Working with all other EquipNet departments, the most successful Customer Success Managers are organized, have great communication skills, and the ability to communicate effectively (both internally within EquipNet and externally with our clients.)

The successful candidate will also be able to..

• Manage assigned projects through to completion 

• Effectively build customer relationships that promote retention and loyalty 

• Coordinate resources available to ensure project success 

• Ensure client expectations and deadlines are met 

• Support Project Managers on specific activity including absence cover 

• Support Account Leaders with generating client data, presentation materials, and general admin work 

• Work in close partnership with all departments, particularly Logistics, Sales, and Finance 

• Develop and maintain project records and documentation 

• Manage and coordinate logistics activity 

• Demonstrate tenacity in work activities 

Requirements 

• Minimum of 2 years Customer Success/Customer Support, (preferably in manufacturing or industrial .products)

• Microsoft Suite (Microsoft 365)  proficiency, specifically in Excel and PowerPoint 

• Excellent planning, organising and networking skills. 

• Enthusiastic, highly driven, able to cope under pressure and able to meet targets. 

• Excellent commercial acumen. 

• A natural communicator who has excellent negotiation, presentation, persuasive and interpersonal skills 

• Technical aptitude and the ability to learn and support new system implementation or changes.