Customer Service VA

This is a remote position.

Philippine-based Filipino applicants.
The Customer Service VA is responsible for the seamless "behind the scenes" management of our client's 24/7 indoor golf facilities. This role blends real-time surveillance monitoring with proactive membership administration and high-touch customer service to ensure a premium, safe experience for all members. 

Key Responsibilities 

Surveillance & Facility Security: 

• Monitor live CCTV feeds across multiple sites to ensure safety protocols are followed. 
  
• Identify and escalate unauthorized access or equipment misuse. 
  
• Perform "virtual walk-throughs" at set intervals to check facility tidiness and status.
  

Membership & Admin Management: 

• Process new membership sign ups, cancellations, holds, and membership upgrades. 
  
• Audit members account for payment failures and follow up on billing issues. 
  
• Maintain the accuracy of the facility’s booking system and MMS. 
  

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Customer Service and Communication:

• Manage the ticketing queue (HelpDesk) with a focus on First Response Time. 
  
• Provide real-time support for members having technical issues with simulators or door access. 
  
• Distribute member newsletters and facility updates. 
  

Event Coordination: 

• Manage the administrative backend for leagues, tournaments, and Learning bookings. 
  
• Coordinate with local site leads for physical event prep requirements. 
  

Retail Coordination: 

• Review and manage stock levels for onsite leads to replenish and escalate retail ordering cycles with management.  
  
• Be a communications conduit between any retail experiences of members and order deliveries. Providing updates and managing the back-end process of fulfilment. 
  

Requirements

• Greater than 3 years of BPO service experience. Exceptional organizational skills and the ability to complete tasks with little supervision 
  
  Written & Verbals Communication:  
  

• Exceptional written and verbal English skills (Australian/Neutral accent preferred for member outreach).
  
• Ability to clearly explain services and product features Ability to guide customers through the buying process.  
  
• Ability to critically think through solutions for customers  
  
• Ability to write emails  
  

   
     Digital Technical Skills:  

• Computer literate with CRM experience and strong working knowledge of Microsoft/Google suite applications – previous experience expected. 
  
• Experience with Helpdesk tools, and Surveillance (VMS) software or remote desktop management (TeamViewer)  
  
• Proficient with online calendars and scheduling  
  
• Make travel/event arrangements with skills to conduct online research 
  
• Presentation and report preparation skills  
  

• Other: Some basic finance acumen to process billing or review billing errors for escalation 
  

• Connectivity Requirements: High-speed, stable internet (minimum 25mbps) capable of streaming multiple HD CCTV feeds simultaneously. 
  

Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires: 

• Discipline and commitment to set working hours (strict shift times, not flexible)
  
• Use of time tracking software during work hours
  
• Active participation in team and client calls with your camera ON
  
• Consistent availability and responsiveness throughout your shift
  
• Treating this as a long-term, full-time job—not a side gig or freelance task
  

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

1.  Monthly Salary: PHP 35,000
2.   Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3.   You will be paid extra for overtime and Philippines public holidays
4.   Probation: 6 months and after Probation            

          10 days annual leave credits
          5 days of sick leave
5. HMO offered after 6-month probation
6. 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 10AM to 6PM Philippine time, Monday to Friday
Initial 40 hours/week (Scalable to 24/7 coverage). Future split shifts across 7 days a week with the team as service scales up.