​Customer Service Representative​ (Sartell Team Referrals)

Key Responsibilities: 

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Required Qualifications: 

• High School Diploma or GED
• Minimum 1 year of experience in a customer service, call center, healthcare support, administrative, or office-based role
• Minimum 1 year of experience working in a Work-From-Home environment
• Demonstrated reliability, consistent attendance, and commitment to meeting performance expectations
• Experience working in a fast-paced, performance-driven environment with production or quality expectations
• Strong computer skills with the ability to navigate multiple applications and systems simultaneously
• Experience using Microsoft Outlook, Word, and other business applications
• Ability to communicate professionally and effectively by phone and in writing
• Demonstrated reliability, attendance, and a stable work history
• Ability to work independently while maintaining productivity in a Work-From-Home environment
• Ability to maintain a private, secure workspace and meet company internet requirements

Preferred Qualifications: 

• 1+ year of call center experience
• Healthcare customer service, medical billing, insurance, banking, collections, or similar account-based customer support experience
• Experience handling a high volume of inbound and outbound calls
• Experience working with performance metrics such as quality, productivity, attendance, and customer satisfaction
• Experience using CRM, patient account, billing, or EHR systems
• Experience resolving escalated customer issues while maintaining professionalism

Additional Information:

This is a Work-from-Home position. Employees must maintain a secure and private workspace and reliable internet connectivity that meets company requirements. Internet connectivity verification will be required during the hiring process. This role is a Work-from-Home opportunity and is not considered location-independent remote work.