Customer Service Representative

Position Overview

We are seeking a compassionate and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for patients, customers, and healthcare partners, providing exceptional service and support through phone and email communications. The ideal candidate is an effective communicator, strong problem solver, and committed to delivering a positive customer experience while maintaining patient confidentiality.

Key Responsibilities

• Provide exceptional customer service by answering incoming calls and emails, ensuring patient and customer needs are addressed efficiently and professionally.
• Handle a variety of inquiries, including:
  • Tank requests
  • ETA inquiries
  • Equipment pick-up requests
  • Location assistance
  • Order status updates
  • Pricing inquiries
• Accurately document customer interactions and call details according to standard operating procedures.
• Answer questions regarding products, services, retail store locations, and general service information.
• Verify insurance carrier information within company databases.
• Resolve customer concerns and complaints using strong problem-solving and communication skills.
• Maintain current knowledge of company products, services, and procedures.
• Adhere to HIPAA guidelines and all patient privacy and confidentiality requirements.
• Meet established performance metrics and service level expectations.

Required Qualifications

• Minimum of 1 year of call center experience.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Excellent customer service and problem-resolution abilities.
• Ability to multitask and navigate multiple computer systems while assisting customers.

Preferred Qualifications

• Previous experience in a healthcare environment.
• Experience handling high-volume inbound calls.
• Knowledge of insurance verification processes.
• Familiarity with HIPAA compliance requirements.

Job Type & Location

This is a Contract to Hire position based out of Raleigh, NC.

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Raleigh, NC.

This position is anticipated to close on Oct 23, 2026.

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.