Customer Service Representative
Please mention DailyRemote when applying
AI Summary
The role involves guiding patients through onboarding, managing medication refills, and coordinating appointments. It also requires maintaining accurate patient records and communicating between patients, pharmacies, and medical teams.
About the Role
Vita Bella is looking for a detail-oriented and compassionate Customer Service Representative to support our patient monitoring team. This role is essential in ensuring patients have a smooth, supportive experience throughout their care—from onboarding to ongoing treatment support. If you’re organized, communicative, and comfortable juggling patient coordination with back-office tasks, you’ll feel right at home here.
Key Responsibilities
- Guide patients through the onboarding process and answer questions related to their membership and treatment
- Monitor medication refill needs and follow up on refill requests with patients/providers
- Assist patients with scheduling and tracking follow-up appointments
- Track medication orders and shipment status
- Communicate regularly with pharmacy representatives regarding orders, delays, and updates
- Coordinate with the medical team to relay patient updates and provider recommendations
- Respond to patient messages in a timely, professional, and empathetic manner
- Complete administrative and back-office tasks to support daily operations
- Maintain accurate patient records and documentation
- Previous experience in customer service, healthcare support, or patient coordination preferred
- Strong English written and verbal communication skills
- Excellent organizational skills and attention to detail
- Comfortable working with patient portals, messaging systems, and internal tracking tools
- Ability to multitask and manage follow-ups without dropping the ball
- Professional, empathetic, and patient-focused approach
- Full-time, stable schedule (40 hours/week)
- Competitive pay packages for part-time & full-time team members, bonuses, membership and healthcare discounts, and continuing education opportunities. Base pay range of $36,000 - $52,000 salary.
- Meaningful work supporting patient care and wellness
- Collaborative team environment with medical and pharmacy professionals
- Opportunity to grow within a healthcare support role
- Fast-paced but supportive work culture
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