The role involves guiding patients through onboarding, managing medication refills, and coordinating appointments. It also requires maintaining accurate patient records and communicating between patients, pharmacies, and medical teams.
About the Role Vita Bella is looking for a detail-oriented and compassionate Customer Service Representative to support our patient monitoring team. This role is essential in ensuring patients have a smooth, supportive experience throughout their care—from onboarding to ongoing treatment support. If you’re organized, communicative, and comfortable juggling patient coordination with back-office tasks, you’ll feel right at home here.
Key Responsibilities
Guide patients through the onboarding process and answer questions related to their membership and treatment
Monitor medication refill needs and follow up on refill requests with patients/providers
Assist patients with scheduling and tracking follow-up appointments
Track medication orders and shipment status
Communicate regularly with pharmacy representatives regarding orders, delays, and updates
Coordinate with the medical team to relay patient updates and provider recommendations
Respond to patient messages in a timely, professional, and empathetic manner
Complete administrative and back-office tasks to support daily operations
Maintain accurate patient records and documentation
Qualifications
Previous experience in customer service, healthcare support, or patient coordination preferred
Strong English written and verbal communication skills
Excellent organizational skills and attention to detail
Comfortable working with patient portals, messaging systems, and internal tracking tools
Ability to multitask and manage follow-ups without dropping the ball
Professional, empathetic, and patient-focused approach
Why Work With Vita Bella
Full-time, stable schedule (40 hours/week)
Competitive pay packages for part-time & full-time team members, bonuses, membership and healthcare discounts, and continuing education opportunities. Base pay range of $36,000 - $52,000 salary.
Meaningful work supporting patient care and wellness
Collaborative team environment with medical and pharmacy professionals
Opportunity to grow within a healthcare support role
Fast-paced but supportive work culture
If you enjoy helping people, staying organized, and being the calm voice patients rely on, this role might be a great fit.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
Verified
