The role involves making outbound calls to patients to gather feedback on their experiences and documenting these interactions accurately in a CRM. You will be responsible for identifying themes and escalating concerns to the appropriate internal teams while maintaining a professional tone.
The role involves guiding patients through onboarding, managing medication refills, and coordinating appointments. It also requires maintaining accurate patient records and communicating between patients, pharmacies, and medical teams.
Provide comprehensive and holistic care across various health areas through telehealth consultations. Document patient care services and collaborate with physicians to ensure comprehensive care.
