Customer Service Representative $18.50/hr REMOTE

TEKsystems is seeking experienced Customer Service Representatives to join our client's remote team supporting the Eastern Region, with a focus from Pennsylvania to Florida. This is a high-volume call center role requiring resilience, professionalism, and strong technical skills.

Position Details

• 6 month contract, potential for long term, no guarantee
• Location: Remote (MUST LIVE on East Coast )
• Shift: Must be available to work between 8AM-6PM EST
• Call Volume: 60–120 calls/day depending on demand
• Pay Rate: $18.50/hr (not negotiable)

Responsibilities

• Handle inbound customer calls regarding deliveries, service issues, and account inquiries
• Navigate complex situations such as system changes and government subsidy delays
• Maintain professionalism and patience with frustrated or confused customers
• Use Microsoft Teams, Outlook, Excel, and other MS applications to manage workflow

Must-Have Qualifications

• Prior call center experience
• Ability to manage high call volumes with composure
• Familiarity with Microsoft Teams, Outlook, Excel
• Reliable internet connection (minimum 20 Mbps download / 100 Mbps upload)
• Ability to hardwire into modem

Interview Process

• Two-step interview including reference checks
• Interview questions may include:
• “Tell me about your call volume experience”
• “How many calls have you handled in a day?”
• “Are you comfortable wearing a headset for 8–10 hours?”

Training

• 2–4 weeks of onboarding/training
• Includes self-paced LMS modules, one-on-one facilitation via Teams, and shadowing sessions

Equipment Provided

• Laptop, docking station, keyboard, mouse
• Two monitors, headset
• External camera if needed

Additional Information

• Expectation to work holidays (excluding Thanksgiving this year)
• Compliance requirement: background check only
• Interview feedback provided within 24 hours
• Contract-to-hire opportunity

This is a 6-month contract role,

however there is a chance for permanent employment in the future. Benefits

once Permanent:

• 19 days PTO
• 6 paid holidays
• 401(k) with 2.5% match
• Profit sharing (1–3%)
• Medical, dental, vision, HSA

This is a Contract to Hire position based out of Richmond, VA.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.