Customer Outreach and Support Specialist

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• 2+ years of experience in sales, lead generation, outbound calling, customer service, or account management, preferably in education, compliance, or B2B environments.
• Excellent verbal communication and relationship-building skills, with the ability to confidently guide customers through simple technical processes over the phone.
• Experience using CRM platforms to manage customer records, track interactions, and maintain accurate sales pipelines.
• Strong organizational and time management skills, with the ability to manage a high volume of outbound calls, follow-ups, and registration targets while maintaining attention to detail.
• Self-motivated and results-driven, with a proactive approach to achieving registration goals, securing market share, and delivering excellent customer service under deadline-driven conditions.

Core responsibilities:

• Conduct proactive outbound calls to approximately 1,000 Nebraska independent auto dealers to encourage early registration for required state-approved training.
• Verify and update dealer information within the company's custom CRM, ensuring all contact details and business records remain accurate and current.
• Guide dealers through password resets and account creation, helping them successfully access the training platform and complete registration.
• Educate dealers on Nebraska's state-mandated pre-licensing and continuing education requirements, emphasizing the importance of meeting the December 15 compliance deadline.
• Build rapport and establish trust with dealership owners and staff, positioning the company as their preferred compliance training provider before competitors enter the market.
• Maintain detailed CRM records by documenting call outcomes, registration progress, follow-up activities, and customer interactions.
• Execute timely follow-up campaigns with dealers who have not yet registered, ensuring maximum conversion and minimizing last-minute registration surges.
• Collaborate with internal teams to communicate customer feedback, identify common issues, and help prevent support bottlenecks during peak registration periods.
• Support Management: Once sufficient leads have been generated and the need for lead generation or cold calling decreases, the role may transition into a dedicated support function focused on managing day-to-day support requests, coordinating resolutions, and maintaining consistent service delivery

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.