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Sortly

Customer Experience Specialist (Part-Time Contract)

Posted 2 hours ago
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About Sortly
Sortly is a simple, visual inventory management solution used by thousands of small businesses and teams within large organizations. We’re profitable, remote-first, and growing, with teams across 4 countries.

About the Engagement
We’re looking for an experienced customer support contractor to help our CX team handle ticket volume during a major product rollout. You’ll resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed.

Scope of Work

  • Resolve customer tickets by email with accuracy, empathy, and timely responses.
  • Escalate bugs, feature requests, and account handoffs with complete details.
  • Flag outdated Help Center articles you come across.
  • Occasionally join a customer screenshare or call to troubleshoot.

What You Bring

  • 2 years of email-based customer support experience, ideally with a SaaS product.
  • Clear, warm written communication.
  • Strong follow-through and comfort working independently.
  • Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support.

Contract Details

  • 1099 independent contractor engagement through July 2027
  • Approximately 20 hours per week, Monday through Wednesday EST business hours  
  • $30/hr - 40/hr

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