Customer Experience Specialist

Department: Operations

Employment Type: Full Time

Location: Moldova

Reporting To: Edgar Dacin

Description

Key Responsibilities

• Make outbound follow-up calls to customers after service completion.
• Confirm that the work was completed and equipment is functioning properly.
• Identify and document customer concerns or unresolved issues.
• Escalate service-related issues to the appropriate teams.
• Inform customers about upcoming satisfaction surveys and encourage feedback.
• Record call outcomes and customer feedback accurately in internal systems.

Skills, Knowledge and Expertise

• English – B2 level or higher, with strong spoken communication skills.
• Previous experience in customer service, call center, customer support, or a similar role.
• Strong communication, active listening, and problem-solving skills.
• Basic computer skills and experience with CRM or similar systems.
• Ability to work independently in a remote environment.
• Reliable internet connection, computer, and headset.
• Comfortable handling a high volume of outbound calls.

Benefits

• Competitive salary package;
• Being part of a international, dynamic work environment;
• Professional development (seminars, courses);
• Paid time off (PTO) such as sick days and vacation days;