Vacation Support Advisor

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

We are seeking dependable, enthusiastic individuals who enjoy assisting others, researching vacation destinations, and organizing important details. As a Vacation Support Advisor, you will help clients explore travel possibilities, understand available vacation services, and coordinate arrangements that match their interests and preferences.

This remote opportunity involves supporting travelers with a variety of experiences, including all-inclusive resorts, cruises, family vacations, romantic getaways, luxury accommodations, guided tours, group trips, and international destinations.

Primary Duties & Responsibilities

• Respond to vacation inquiries and assist clients with identifying suitable travel options
• Gather essential information about preferred destinations, vacation dates, budgets, and special requests
• Research available flights, accommodations, resorts, cruises, vacation packages, tours, and excursions
• Review destination information and identify experiences that meet individual client needs
• Compare supplier offerings, available amenities, package inclusions, and reservation requirements
• Prepare personalized vacation recommendations based on client preferences
• Explain relevant booking details, pricing considerations, and travel-related services
• Communicate with clients through phone, email, and approved online platforms
• Assist with coordinating selected reservations using authorized supplier booking systems
• Review traveler information and booking details to ensure accuracy
• Organize confirmation documents, reservation records, and itinerary information
• Monitor important booking deadlines, payment schedules, and required documentation
• Provide updates regarding reservation progress and upcoming travel arrangements
• Follow up with clients when additional information or decisions are needed
• Assist with routine booking questions, reservation adjustments, and general service requests
• Maintain professional relationships with prospective and returning clients
• Stay informed about destination updates, supplier promotions, and available vacation products

Qualifications & Requirements

• Strong interest in customer service, hospitality, and vacation planning
• Professional written and verbal communication skills
• Friendly, helpful, and client-focused approach
• Ability to listen carefully and understand individual preferences
• Good organizational skills and attention to detail
• Comfortable conducting online research and comparing different options
• Ability to manage several responsibilities while meeting deadlines
• Dependable follow-through and effective time management
• Comfortable working independently in a remote environment
• Basic knowledge of computers, email, internet applications, and digital communication tools
• Willingness to learn reservation platforms and supplier technology
• Reliable internet access and a compatible computer or device
• Motivated to participate in training and continued professional development
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Mexico, Australia or another qualifying region
• No previous travel industry experience required

Training & Professional Development

• Vacation planning and destination research
• Understanding client preferences and vacation requirements
• Resort, cruise, airline, and vacation package education
• Supplier booking platforms and reservation procedures
• Preparing vacation recommendations and presenting available options
• Customer service and professional communication techniques
• Managing booking confirmations and travel documentation
• Reservation deadlines, payment schedules, and client follow-up
• Industry certification opportunities
• Ongoing supplier education and professional mentorship

Opportunity Highlights

• Fully remote opportunity
• Flexible scheduling with part-time or full-time availability
• No prior travel industry experience necessary
• Training and certification resources available
• Ongoing mentorship and professional guidance
• Access to established travel suppliers and booking technology
• Opportunities to strengthen customer service, research, communication, organization, and sales skills
• Exposure to a wide variety of vacation destinations and experiences
• Travel-related discounts and industry benefits where applicable
• Opportunities for continued professional growth and leadership development