Customer Account Specialist 2

About Lakeside Book Company

Lakeside Book Company is the largest book manufacturer in North America — and we love books.  Every title we produce matters, and so does every hand that helps make it. Our people are at the heart of our success, and our mission is simple: Keep the world reading.

Location: 1145 S Conwell Ave, Willard, OH 44890

Position Summary

This role will manage moderately complex book manufacturing and fulfillment projects across multiple facilities. The Customer Account Specialist II works independently to support mid-to-large sized accounts, ensuring high service levels and operational efficiency.

What You'll Do:

• Coordinate customer accounts and detailed job plans
• Manage production schedules, order updates, and timelines
• Review purchase orders and support order entry
• Partner with manufacturing teams on materials and scheduling
• Communicate customer expectations and project updates
• Support Sales with pricing, estimates, and RFP requests
• Help drive quality, accuracy, and process improvements

What You Bring;

• 2+ years of customer service or account coordination experience
• Prior administrative experience in a fast-paced environment
• Strong communication and follow-up skills
• Ability to manage customer expectations and resolve issues
• Excellent organization and attention to detail
• Computer proficiency, including Microsoft Office and Google Workspace
• Printing, publishing, manufacturing, or fulfillment experience preferred

Physical Requirements

This position primarily operates in an office environment (on-site or remote) and routinely uses standard office equipment such as computers, phones, and printers. The role requires prolonged periods of sitting, as well as occasional walking, standing, or light lifting (up to 10 pounds). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Discover What Makes Willard Special
With 68 years of history, Lakeside Book Company – Willard is one of our longest-standing facilities and home to over 540 dedicated employees. With a culture rooted in respect, growth, and pride, our Willard site continues to be a place where people build long and meaningful careers.

Located in Huron County, the area offers small-town charm with great outdoor and community experiences:

• Local favorites include the Huron County Fair, Holiday Parade, and nearby hiking and fishing spots

• A tight-knit community with deep roots and a welcoming spirit

• Great place to live and work, with strong schools and hometown pride
  
  

We Give Back to Our Community
Community connection is a big part of who we are:

• Host public events like Easter Egg Hunts, a Car Show, and Halloween Carnival

• Offer Pictures with Santa and volunteer lectures on leadership for local programs

• Stay involved and visible throughout the year in Huron County
  
  

We Celebrate and Support Our People
We prioritize wellness, fun, and recognition:

• Food Trucks, Pizza Days, Grilling Events, and our annual Golf Outing

• Flu Clinics, Financial Awareness sessions, and Wellness Days

• Friendly competitions like our OSU vs. Michigan Border Battle and employee picnics
  
  

What makes Willard truly stand out?
It’s the culture. Willard thrives on collaboration, inclusivity, and employee well-being. With career development opportunities, competitive benefits, and a strong focus on work-life balance, our employees don’t just work here—they grow, connect, and thrive.