CS Phone VA

WHAT’S IN IT FOR YOU?

• Pay Rate: $4.25 per hour
• Permanent Work from Home
• Bi-weekly paycheck
• Performance Bonuses and Incentives
• 6th month and annual anniversary bonus
• Up to 17 days of paid leave credits

JOB DESCRIPTION:

We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards.

Key Responsibilities:

• Answer inbound customer calls and provide assistance with:
  • Product inquiries
  • Website navigation and technical assistance
  • Billing questions and charges
  • Order status and tracking
  • Returns and replacements
• Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day.
• Conduct outbound calls to follow up on unresolved or disconnected customer interactions.
• Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health.

MINIMUM QUALIFICATIONS:

• Above-average verbal communication skills with a clear, neutral accent
• Strong customer service and interpersonal skills
• Above-average technical proficiency and ability to quickly learn new systems
• Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions
• Minimum of one (1) year of BPO experience in a customer service account
• High level of reliability and accountability, with flexibility to work varying schedules

SYSTEM REQUIREMENTS:

• Intel i5 processor or comparable equipment with at least 4GB RAM
• Reliable high-speed internet connection with a minimum speed of 30 Mbps
• Noise-canceling headset, required for use during the screening and interview process
• Dual monitors, required to be available by the first week of deployment