OverviewThe Critical Environment Program Manager (CEPM) is responsible for managing and delivering operational and engineering programs across Microsoft datacenter campuses. This role supports the safe, compliant, reliable, and efficient operation of critical infrastructure by partnering across Critical Environment operations, engineering, compliance, vendors, and regional and global program teams. The CEPM will use program and project management capabilities to drive operational improvements, manage risks and dependencies, improve performance, and support infrastructure reliability and availability.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities- Manage and deliver Critical Environment programs, including break-fix reduction, preventative maintenance improvement, infrastructure upgrades, lifecycle programs, and reliability initiatives from planning through execution and closure.
- Monitor operational performance and key metrics related to availability, incidents, break-fix activities, time to resolution, preventative maintenance, and program execution, using data to identify trends and improvement opportunities.
- Develop and maintain program plans, priorities, dependencies, risks, actions, and performance reporting, and provide structured updates through regular business reviews and stakeholder meetings.
- Support compliance with Microsoft operational standards, audit requirements, standard operating procedures, methods of procedure, and change management processes, partnering with relevant teams to identify and address compliance gaps.
- Partner with Critical Environment Operations Managers, electrical and mechanical engineering teams, vendors, and regional and global program teams to align priorities, coordinate activities, and support program execution.
- Translate operational issues, infrastructure risks, and improvement opportunities into structured programs and projects, prioritizing activities based on business impact, operational risk, reliability, and customer availability.
- Communicate program status, risks, dependencies, blockers, and decisions to stakeholders and leadership while promoting continuous improvement, data-informed decision-making, collaboration, and Microsoft's culture and values.
Qualifications Required Qualifications:
- High School Diploma or equivalent AND relevant industry experience OR relevant industry experience and college coursework.
- Experience managing or supporting programs, projects, operations, or infrastructure in a Critical Environment, datacenter, industrial, engineering, or other mission-critical environment.
- Experience coordinating work across multiple stakeholders, teams, vendors, or technical disciplines.
- Experience using operational data, performance metrics, or reporting to identify risks, track progress, and support program or operational improvements.
Background Check Requirements
Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screening:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- Experience with Critical Environment infrastructure, such as UPS systems, generators, cooling systems, electrical systems, mechanical systems, or other building infrastructure.
- Experience with physical IT infrastructure, such as servers, networking, storage systems, capacity management, racks/enclosures, or structured cabling.
- Experience supporting the operation of building cooling, electrical, mechanical, or life-safety systems.
- Experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), or similar infrastructure monitoring systems.
- Experience managing large-scale projects or programs and/or relevant project or program management training or certification.
- Associate's, Bachelor's, Technical College degree, or other relevant education in Electrical Engineering, Mechanical Engineering, Computer Science, Telecommunications, Mathematics, or a related field.
- Relevant professional certifications in project management, IT service management, datacenter operations, information technology, networking, or related technical disciplines.
Data Center Operations Management IC3 - The typical base pay range for this role across Netherlands is € 58,400.00 - € 94,400.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/netherlands-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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