Principal CX Program Manager

The next generation of cloud and AI innovation depends on getting the right computing capacity to customers when and where they need it. Azure is transforming that experience for enterprise customers and fast-growing AI teams, moving from complex, reactive processes toward a simpler, more predictable, and scalable way to plan and deliver capacity. You will join a small transformation team that tackles the hardest cross-functional challenges, tests new approaches, and turns what works into lasting capabilities used across Azure. The decisions shaped by this role will affect customers worldwide and drive significant business outcomes, making this an opportunity for a leader prepared to operate at exceptional scale and accountability. 

As a Principal Customer Experience Program Manager, you will lead high-impact programs that improve how Azure understands customer demand, makes capacity decisions, and delivers computing resources worldwide. You will work with engineering, product, finance, and operations leaders to uncover friction, translate customer and business needs into clear requirements, and make recommendations that shape revenue impact and the experience of customers across global markets. You will be successful when customers and internal teams can make faster, higher-quality decisions, navigate fewer handoffs, and rely on more consistent ways of working at Azure scale. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.