Copy of Copy of Bilingual (English/Spanish) Client Support Representative Virtual Assistant (Remote)

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Compensation: USD $1,000+ per month (based on experience)
Please submit your resume in English.

Role Overview 

This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided. 

Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.

Key Responsibilities

Preferred Qualifications:

• Answer, screen, and route incoming calls to the appropriate team member
• Take and relay messages or transfer calls to voicemail when staff are unavailable
• Log phone calls and upload documents into the online document management system
• Provide clerical support to office staff, including faxing, copying, and file organization
• Maintain regular communication with clients and respond to questions
• Obtain insurance coverage information in a timely manner
• Follow up on medical treatment and confirm continuity of care
• Request and obtain medical records and billing statements from providers
• Communicate with insurance companies regarding treatment status and update adjuster information in the system
• Perform additional administrative and case-related duties as assigned

Work Environment 

• Fully remote role. 
• High-production, metric driven recruiting environment. 
• Collaborative team structure supporting multiple hiring functions. 

• Fluent in both English and Spanish (spoken and written)
• Strong written and verbal communication skills
• Resourceful and proactive in resolving issues
• Self-motivated with the ability to multitask
• Able to work independently with minimal supervision

Equipment Requirements:  

Computer:

Windows:  

• Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores 
• 16 GB RAM 
• 256 GB SSD 

Mac:  

• macOS 11 (Big Sur+), Apple M1 or Intel i5 
• 8 GB RAM 
• 256 GB SSD 

Equipment: 

• USB noise-cancelling headset 
• Webcam for daily meetings 

Internet: 

• Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable 
• Internet Speed:  
• 30 Mbps download 
• 15 Mbps upload 
• Latency (Ping): Under 100ms 

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.