German Speaking Customer Service | Financial Institution - Work Remote In Greece

German Speaking Customer Service | Financial Institution

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across a wide range of industries. With a proven track record of placing multilingual professionals in rewarding careers throughout Europe, we pride ourselves on delivering a personalised, premium recruitment experience from first contact to successful placement. At Mercier Consultancy Group, your career ambitions are our highest priority.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a German-speaking professional to join a leading financial institution in a fully remote capacity based within Greece. This German Speaking Customer Service | Financial Institution position in Greece is ideally suited to individuals with a passion for the finance sector who are eager to deliver exceptional service to a discerning German-speaking clientele. If you are seeking German-speaking jobs that combine a dynamic finance industry environment with the unparalleled lifestyle benefits of living and working in Greece, this role represents a truly remarkable career move.

Key Responsibilities

• Serve as the primary point of contact for German-speaking clients, delivering professional and efficient customer support in relation to financial products, accounts, and services
• Handle inbound and outbound customer enquiries via phone, email, and live chat, ensuring all interactions meet the high standards expected within the finance industry
• Assist clients with account queries, transaction disputes, payment processing questions, and general financial product information with accuracy and discretion
• Accurately record and maintain detailed client interaction logs and case notes within the company's CRM system, ensuring full compliance with financial data protection regulations
• Identify and escalate complex financial complaints or sensitive client concerns to the appropriate internal departments in a timely and professional manner
• Proactively educate clients on the institution's range of financial products and services, contributing to customer retention and satisfaction targets
• Collaborate closely with cross-functional teams, including compliance, operations, and back-office finance departments, to resolve client issues efficiently
• Adhere strictly to internal financial regulatory guidelines, KYC (Know Your Customer) protocols, and anti-fraud procedures at all times

Requirements

• Native or fluent German language skills (spoken and written) are essential for this role — C1 or C2 level proficiency is required
• A valid EU passport or EU citizenship is mandatory
• Previous experience in customer service, ideally within the finance, banking, insurance, or fintech sectors, is strongly preferred
• Solid understanding of financial products and services, as well as familiarity with financial compliance standards and data privacy requirements
• Strong digital literacy, including confident use of CRM platforms, MS Office tools, and customer communication systems
• Exceptional communication skills with a client-first mindset, the ability to handle sensitive financial matters with professionalism and empathy, and a high degree of attention to detail

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the finance industry
• Fully Paid Professional Training to ensure your success in the German Speaking Customer Service | Financial Institution position in Greece
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package, including flights, private airport transfer, and hotel accommodation upon arrival in Greece
• Monthly Performance Bonus rewarding your dedication and outstanding results
• 2 Extra Salaries Per Year (13th and 14th salary), providing exceptional financial security and reward
• A fully remote work model, allowing you to enjoy all that Greece has to offer while building your career in finance
• A supportive, multicultural, and inclusive team environment with genuine career growth opportunities
• And Much More...

Life in Greece

Relocating to Greece means embracing one of Europe's most captivating and richly rewarding lifestyles. Greece is celebrated for its breathtaking Mediterranean landscapes, over 300 days of glorious sunshine per year, and a cultural heritage that spans thousands of years. Whether you are exploring the iconic architecture of Athens, unwinding on the pristine beaches of the Greek islands, or discovering the vibrant local arts and entertainment scene, Greece offers an extraordinary quality of life that is hard to match anywhere else in Europe. For professionals seeking jobs in Greece, the country provides an inspiring backdrop for both personal and career growth.

Beyond its natural beauty, Greece is renowned for its legendary hospitality, world-class cuisine, and a warm, welcoming community spirit that makes international professionals feel at home from day one. The cost of living in Greece remains highly competitive by European standards, allowing you to enjoy a premium lifestyle without compromise. With a fully paid relocation package taking care of every detail of your move, transitioning to Greece has never been easier or more exciting. For German-speaking professionals exploring jobs in Greece, this is a rare and exceptional opportunity to live, work, and thrive in one of the world's most beloved destinations. Greece truly offers the perfect balance of professional opportunity and Mediterranean living.

How to Apply

Are you a fluent or native German speaker ready to take your career in finance to the next level? Do not miss this exceptional opportunity to secure the German Speaking Customer Service | Financial Institution position in Greece and join one of Europe's most exciting multilingual work environments. We invite you to click Apply Now to submit your application and take the first step towards an outstanding new chapter with the support of Mercier Consultancy Group. Our dedicated recruitment team will be in touch promptly to guide you through the next steps of the process. We look forward to welcoming you aboard.

Mercier Consultancy Group — Connecting Exceptional Talent with Exceptional Opportunities Across Europe.