The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

🌱 Position Overview

The Contracts Coordinator is a new role at SpryPoint, created to support the Senior Contracts Manager in the day-to-day administration, coordination, and production work of SpryPoint’s contracts function. SpryPoint is a SaaS company serving municipal utility clients across North America, and the Contracts team operates as a single-person legal and contracts department managing a broad remit spanning client agreements, vendor contracts, procurement responses, employment matters, and corporate policy. This role is designed to absorb document production, administrative, and process coordination tasks, allowing the Senior Contracts Manager to focus on substantive legal analysis, negotiation strategy, and organizational advisory work.

The ideal candidate is organized, detail-oriented, and comfortable working independently in a fast-paced environment. They do not need to be a lawyer, but they need to be precise, reliable, and genuinely interested in contract administration and legal operations.

📍 Location: This is a fully remote role with no regular in-office expectation. We'd love candidates based in or near Atlanta, GA, since there may be rare occasions requiring an in-person signature or document handoff at our Atlanta office, but this is a preference, not a requirement.

🎯 Responsibilities

Contract Administration

Maintain and organize SpryPoint’s signed client contract records in Google Drive, including filing executed agreements, amendments, and order forms in the correct client folders with consistent naming conventions.
Track contract status across active negotiations, amendments, and renewals; flag upcoming deadlines and renewal windows to the Director.
Manage the DocuSign execution queue: prepare envelopes, confirm signer details, route for signature, and confirm executed documents are filed correctly upon completion.
Maintain the reseller and cooperative purchasing agreement register, including Veolia, IronBrick/OMNIA, NCPA, and similar arrangements.
Audit and reconcile contract records against the client portfolio on a periodic basis, identifying gaps and inconsistencies for Director review.

Document Production

Populate contract templates (MSAs, amendments, order forms, NDAs) with client-specific information under direction from the Director.
Assemble and format exhibits, schedules, and order form tables, including accurate pricing population from billing records or quotes.
Produce clean Word documents with proper formatting, tracked changes where required, and consistent styling that matches SpryPoint’s document standards.
Prepare first-draft correspondence for Director review, including transmittal letters, execution instructions, and routine client or vendor communications.
Convert, clean, and reformat documents received from counterparties (PDFs, legacy formats, poorly formatted redlines) into working documents.

Process Coordination

Triage inbound contract requests from the sales team (AEs), gather required context, and route to the Director with a clear summary of the request and relevant background.
Track open items across active negotiations and follow up with internal stakeholders (AEs, Finance, Advisory Services) to gather inputs the Director needs to respond to redlines.
Coordinate with external counterparties on administrative execution matters (signature logistics, document delivery, version control) under Director supervision.
Maintain version control discipline across all contract negotiations — clear file naming, version logs, and document history.

Research & Reference Support

Conduct background research on counterparties, industry norms, and procurement requirements as directed (company profiles, public filings, cooperative purchasing program terms, state procurement regulations).
Maintain internal reference materials, including the AE Contracting Guide, MSA quick reference documents, and policy summaries.
Support RFP response coordination: track inbound RFPs, organize document packages, and assist with exhibit preparation under Director direction.

🚀 Qualifications & Competencies

Required

3+ years of experience in a contracts administration, legal operations, paralegal, or closely related role.
Demonstrated proficiency with Microsoft Word, including document formatting, tracked changes, and template management.
Strong organizational skills and attention to detail — this role touches legally binding documents, and execution errors have real consequences.
Clear, professional written communication skills.
Comfortable working independently and managing multiple concurrent tasks without close supervision.
Experience with Google Drive or similar cloud document management platforms.

Preferred

Experience in a SaaS, technology, or professional services environment.
Familiarity with contract lifecycle management concepts (negotiation workflows, execution mechanics, amendment processes).
Experience with DocuSign or similar e-signature platforms.
Exposure to government or municipal procurement (RFPs, cooperative purchasing, public contract requirements).
Experience with Slack, Confluence, Jira, or similar collaboration tools.

💫 Expect More From Your Career at SpryPoint

🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta

💰 Competitive Total Rewards - Comprehensive compensation package that grows with you

💻 Complete Setup - MacBook + $800 to create your ideal home workspace

🏥 Total Wellness - Health, dental, vision, and life insurance from day one

🏝️ Recharge Time - Generous PTO and unlimited sick days

📈 Future Security - RRSP (Canada) and 401k (US) matching programs

🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

🧳 Team Connection - Annual company events and team offsites that bring us together

AI Disclaimer: 🔗 [LINK]

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Accommodations

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

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