Contract Store Ops Specialist

About the role

We are seeking a Store Ops Specialist for a 3-month contract role. The Store Operations Specialist will be responsible for managing and optimizing client Shopify stores. This role involves content population, product creation and management, merchandising, app installations, and ongoing store maintenance. The Store Operations Specialist will work closely with clients directly, as well as the Email, Paid Media, and Account Management teams.

What You'll Do

·         Optimization: Utilize reporting and data analysis to identify areas for improvement and optimize store performance, enhancing user experience and driving sales.

·         Content Population: Manage and update content across client Shopify stores, ensuring accuracy and timeliness.

·         Product Management: Create, update, and maintain product listings, including pricing, descriptions, and images

·         Merchandising: Strategically place and highlight products based on client-specific priorities and preferences, maximizing visibility and sales.

·         App Management: Install, configure, and manage Shopify apps to enhance store functionality and performance.

·         Site Experience Management: Build and configure landing pages, manage banners across the site, and set up promotional programs, including sales and gift-with-purchase (GWP) offers.

·         Core Site Settings: Configure and maintain shipping rules, payment configuration, and related storefront logic.

·         Store Maintenance: Address and resolve technical issues, bugs, and other operational challenges to ensure smooth store operations.

·         Customer Service Support: Serve as front-line support for customer-facing inquiries related to the storefront.

·         Feature Development: Implement new features and improvements to keep clients' stores innovative and competitive.

·         Analytics & Reporting: Monitor store performance using tools such as Microsoft Clarity, and compile monthly revenue reporting (MTD, YoY, QoQ) to surface insights and drive proactive improvements. Client reporting includes assessment and recommendations, not just performance numbers.

·         Automation & Workflows: Build and maintain Shopify Flow automations to support inventory management, product tagging, merchandising, customer segmentation, and discount auditing.

·         Developer Management: Identify when a request exceeds Store Ops scope and requires developer involvement. Own escalated tasks end-to-end, including scoping, developer coordination, and timeline accountability through delivery.

·         Client Support: Serve as a reliable point of contact for clients while maintaining clear, proactive communication with internal teams on promotions, site changes, and performance updates.

What You Bring

Required:

·         Proven experience managing Shopify stores or similar e-commerce platforms.

·         Strong understanding of e-commerce best practices and trends.

·         Proficient in Shopify's platform, including themes, apps, and integrations.

·         Excellent problem-solving skills and attention to detail.

·         Ability to work independently and as part of a team.

·         Proven experience as a direct client point of contact, with strong client-facing communication and interpersonal skills

·         Comfortable managing client relationships independently, without account management support

Preferred:

·         Experience with HTML and CSS.

·         Experience in data analysis and reporting to optimize e-commerce store performance.

Key Competencies:

·         Attention to detail

·         E-commerce & Shopify platform acumen

·         Data analysis & reporting

·         Client communication & relationship management

·         Problem solving & technical troubleshooting

·         Cross-functional collaboration