Please mention DailyRemote when applying
See how much of this job your resume covers, and what’s missing.
Want a recruiter to go through it line by line?
Get professional reviewUpload your resume and we draft a letter for this exact role, tailored to what it asks for.
The lead will oversee the ASPA Digital Service Desk, managing intake, triage, and workflow processes for web and digital service requests. They will also coordinate with stakeholders, ensure compliance with accessibility standards, and monitor operational metrics to drive continuous improvement.
That’s RIVA.
We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good.
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter.
Supports ASPA Digital web operations, service desk management, content administration, stakeholder engagement, and digital communications services across HHS websites and intranet properties.
Leads the ASPA Digital Service Desk function, overseeing intake, triage, prioritization, workflow management, content publishing, stakeholder communications, and operational improvements for web and digital service requests.
We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords.
RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law.
If you need an accommodation at any point in our process, send an email to talent@rivasolutionsinc.com, we'll be happy to help.
As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles.
RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Featuring 222,263+ Jobs in Support
Answer easy questions
222,263+ jobs across 15+ categories
Get your best job matches
Only hand-screened, legit jobs
Find a remote job faster
No ads, scams, or junk
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
