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Position: Content and Marketing Coordinator

Working Hours: Monday to Friday from 8 am to 5 pm US Pacific Time.

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As a Content and Marketing Coordinator, you will provide support to the Marketing Department to produce Marketing Qualified Lead quota through effective management/coordination of our Content Management Strategy. This includes but is not limited to Content Calendar, collation of marketing collateral, and running AI content creation process (e.g. blog creation, interview, and conversion to blog post, etc.).

Responsibilities include but are not limited to:

  1. Update GMR Sheet accurately every Monday.
  2. Project Manage and ensure completion of the following tasks needed to complete Marketing Content Calendar:
    1. Collation and Creation of Customer and Client Testimonials for posting in our Social Channels and Website.
    2. Collation of Third Party Content and Creation of Collaterals to feature them in our Social Channels.
    3. Creation of Blog Topics and Blog Post relevant to the theme of the month and publishing in HelpFlow’s website, social channels (including groups) and integration newsletters.
    4. Ideation and Creation of SME Feature Blog Post every month and publishing in HelpFlow’s website, social channels (including groups) and integration in newsletters.
  3. Timely and effective execution of SEO Process on HelpFlow’s website and blog posts (including guest blog posts).
  4. Weekly Goal Planning and Daily Task Planning including management of rocks owned.

Requirements

Mission based: ( * are required)

  1. * Experience creating content (copywriting) and managing content marketing / social media, including publishing, sharing, and engaging with audience.
  2. * Experience with administrative support in marketing (i.e. research, data gathering, system implementation, etc).
  3. Experience working with a team of marketers that each own and achieve lead quotas in their channels.
  4. Experience with generative AI (ChatGPT, etc.) to create marketing content (blog, social, email, etc.).
  5. Experience managing vendors, freelancers and consultants to achieve certain internal initiatives.

Role based:

  1. * Attention to Detail - Ensures details within reports and processes are accurate.
  2. * Project Management - Able to manage multiple projects with different timelines and stakeholders effectively.
  3. * Copywriting - Able to effectively write and edit content based on standards set by the department using the voice, tone and style established by the Company

Qualifications Required: (* are required)

  1. * Remote work ready:
    1. stable high-speed internet with backup
    2. computer (laptop or desktop) with recommended quad-core CPU 2.5hgz+, RAM 8GB+, and dual monitor
    3. headset, mic, and webcam for meetings
    4. focused workspace.
  2. * Fluent in conversational English written and verbal.
  3. Ideally, at least 1 year of work-from-home experience

Benefits

  1. Salary depends on experience
  2. Paid leave
  3. HMO reimbursement
  4. Fixed schedule with weekends off
  5. Training and travel opportunities
  6. Work from home, fully remote, no office visits required

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