Computer-Facing Area Network Owner (ANO)

Computer-Facing Area Network Owner (ANO) | Ripple Fiber

We are looking for a Computer-Facing Area Network Owner (ANO) to join our growing team in Charlotte, NC.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

In this role, you will be responsible for serving as a bridge between field operations, vendor performance, and network quality oversight. This position is primarily computer-based, focusing on reviewing photo deliverables, tracking construction quality, and supporting the continuous improvement of Ripple Fiber’s national standards, training content, and vendor governance programs.

While the role is primarily remote, occasional travel to active construction markets will be required to support field-facing ANOs in inspections, training sessions, and market audits.

Responsibilities:

• Review vendor and internal photo deliverables to verify compliance with Ripple Fiber standards and engineering designs.
• Document snags, recurring quality trends, and best practices across all markets.
• Provide clear, data-driven feedback to vendor partners and internal teams.
• Participate in weekly vendor and internal calls, highlighting wins, challenges, and recurring quality issues.
• Collaborate with ANOs, Construction Managers, and Vendor partners to ensure consistent expectations across all markets.
• Escalate systemic issues or repeat non-conformances to leadership.
• Assist in the creation, review, and maintenance of Ripple Fiber Standards and Training Decks (civil, splicing, testing, labeling, safety, etc.).
• Contribute to process improvement initiatives and document updates.
• Support LMS development through content review, scripting, and coordination with the Training team.
• Travel periodically to active construction markets to assist field-facing ANOs with inspections, vendor coaching, or audits.
• Conduct side-by-side reviews to ensure alignment between field practices and desktop QC results.

Qualifications:

• 3+ years of experience in fiber network construction, quality control, or telecom operations.
• Strong understanding of OSP construction methods, splicing/testing standards, and photo deliverable governance.
• Proficient in Microsoft 365 (Docs, Teams, SharePoint, etc.).
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication abilities.
• Ability to travel as needed.
• Familiarity with ArcGIS, Quickbase, and Power BI reporting.
• Experience developing or delivering training content.
• Knowledge of Ripple Fiber Standards or similar FTTH construction standards.
• Prior experience in vendor management or quality assurance roles.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.