Compliance Ambassador- Temp

BASIC PURPOSE:

The primary responsibility of the Compliance Ambassador is to develop and maintain optimal relationships with client facility representatives for the purpose of the credentialing and compliance of the healthcare professional (HCP).  This includes conducting the final compliance audit for all new starts, renewals, extensions and for the continued quality maintenance of the HCP’s credentials throughout the assignment cycle with the goal of 99.9% document compliance.

ESSENTIAL FUNCTIONS:

• Possess solid knowledge of all credentialing requirements for assigned facilities and for each CCS program type. Must have operational knowledge of core processes for travel staffing healthcare services.
• Serve as the daily contact to facility client for all compliance matters.  This includes building sound working relationships and delivering superior customer service.
• Ensure all CCS new starts and working professionals are credentialed and compliant according to company and facility standards including but not limited to:
• Establishing, documenting, updating, and maintaining facility requirements and communicating changes to Recruitment and the Compliance Operations Team
• Providing recommendations and potential solutions for day-to-day issues/concerns
• Developing, influencing and executing specific plans of action to ensure compliance for all facility accounts.
• Creating, analyzing, and managing internal and external compliance reports
• Actively participating in the process and completion of internal and external audits
• Completing profile sheets and hospital specific reports
• Responsible for escalating and working with Compliance leaderships and Account Management to communicate plan of action in the event of an unavoidable delay or cancellation.
• Anticipating facility clients’ needs and offering possible alternatives within the Cross Country Standards guidelines.
• Actively participate in projects to enhance system automation.
• All other duties as assigned.

QUALIFICATIONS:

• 2 years of experience in an administrative support role, office environment, and/or service industry preferred.
• Knowledge of office systems and Microsoft Office products: Outlook, Excel, Word
• Prior recruitment, account services, sales, QI or credentialing experience preferred. 
• Proficient in Microsoft Office, Outlook, Imaging System and the production database system
• Excellent phone skills with the ability to cultivate and maintain strong business relationships.
• Education: High school diploma or equivalent required. College education or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job preferred.