TPA Liability Claims Handler

Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that’s unmatched by anyone else.

Responsibilities

We’ll assign you with your own caseload of Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value. You’ll also work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions as swiftly as possible through the process to ensure great client relationships built around trust, respect and speedy resolution.

You’ll need to gather all relevant evidence and understand full details of policy cover, ensuing the customer is aware of liability with the ability to explain this in a non-technical and non bias approach.  Negotiation of settlement and managing pushbacks to swift resolution will be key to your success, as will liaising with any third parties involved with the claim.

This is a truly rewarding role with scope to develop into a field based Adjuster. With additional study support and career development opportunities available to you.

Qualifications

We’re on the search for Talent: Candidates within the claims arena that enjoy the satisfaction of helping customer and client in providing a first class claims service.  

Essential:

• Experience of Liability (EL/ PL) end to end caseload management
• Claims delegated authority of £75k - £100k or above
• Ability to make quantum decisions
• Be able to prioritise claims, acting upon instruction and SLA’s and be comfortable in a KPI target environment
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
• Excellent customer service, organisational & communication skills.

Desirable: 

• An insurance qualification such as CII or equivalent, although study support is available
• Maintain awareness of Business Continuity programme and role within it.