The Cloud Support Administrator will manage and troubleshoot Azure cloud infrastructure, including networking, security, and virtual components. They will also act as an escalation point for high-priority incidents and implement infrastructure automation using scripting languages.
Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.
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Responsibilities:
Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
Azure Expertise: A minimum of 3 years in Azure Cloud support experience.
AZ-104 highly preferred - If not employees must obtain certification within 90 days or be subject to termination
Incident Management: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices. Manage service requests according to change management procedures. Monitor, analyze, and resolve incidents for customer infrastructure in Azure. Install, configure, and administer customer systems in Azure. Communicate technical issues and solutions to clients in clear, understandable terms.
Documentation & Training: Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes.
Client Focus: Delivering exceptional client service delivery throughout the service lifecycle
Interface with other departments to provide client feedback and ensure success.
Cloud Environment Management: Configure monitoring and alerting on physical and virtual infrastructure. Manage and maintain physical and virtual components (including Atmosera’s management stack). Perform quality assurance checks on migrated and greenfield environments. Advanced understanding of Azure Virtual Desktop, Azure Site Recovery, and Disaster Recovery Best Practices. Advanced understanding and hands-on experience with managing multiple client environments with Lighthouse.
Compliance & Security: Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices.
Technical Skills: Manage and administer Windows & Linux Servers. Configure and administer hypervisors (Hyper-V and VMware).
On-call Support: Participate in an on-call rotation for escalated support to meet SLAs.
Infrastructure Automation & Orchestration: Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments. Develop and maintain Infrastructure as Code (IaC) templates using Bicep for repeatable and consistent infrastructure deployments.
Qualifications and Experience:
Bachelor's degree in a technical field or equivalent experience.
3+ years of experience in support administration, specifically with Azure Cloud
Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
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