Client Account Manager

Preferred Care at Home is a trusted and compassionate provider of non-medical in-home care services for clients all over Vermont. We are dedicated to enhancing the quality of life for our clients by providing professional, reliable, and personalized care. We prioritize our staff and their needs to ensure they are equipped to be successful.

Note: We are only considering applicants who reside in Vermont for this position.

Description of the role:

The Client Account Manager at Preferred Care at Home of Champlain Valley offers an exciting opportunity to work from the comfort of your own home in Vermont. As a vital member of our team, you will play a crucial role in onboarding, coordinating, and managing care services for our clients.  This is a base + commission role where you will be managing a number of client cases to ensure successful delivery of care for a diverse client base.  You will be the primary contact for our clients and client's family members throughout the time that care is provided. 

Responsibilities:

• Coordinate care services, ensuring the needs of all clients are met
• Supporting the creation and maintaining client care plans
• Use software scheduling program to efficiently schedule the complex week to week calendar for caregivers
• Communicate effectively with clients and caregivers to ensure smooth and effective care management
• Maintain accurate and up-to-date client records and documentation
• Collaborate with other team members to ensure seamless delivery of care services
• Handle any client concerns or issues with professionalism and empathy
• Answer calls and texts promptly and courteously in a professional manner. 
• Ensure timely and professional communication with clients and colleagues while working remotely from home.

Requirements:

• Motivated, results driven personality
• Prior experience in sales, administration, or home care is strongly preferred
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficient in using computer software and systems
• Ability to work independently and proactively problem-solve
• Compassionate and empathetic nature towards clients and their families

Benefits:

• Competitive compensation based on experience and skill set
• Performance based incentive package
• Flexible work-from-home schedule
• Opportunity to make a positive impact in the lives of clients and their families
• Paid Time Off
• Retirement benefits pending successful completion of qualifying period
• Supportive and collaborative team environment

About the Company:

Preferred Care at Home of Champlain Valley is a reputable company that provides high-quality care services to individuals in the comfort of their own homes. We are dedicated to improving the lives of our clients by offering personalized care solutions. Join our team and become part of a compassionate and rewarding work environment.