Claims Supervisor

Care with Heart. Work with Purpose.

Volunteers of America National Services (VOANS) is seeking a Claims Supervisor to join our PACE team. This is a (remote) role.

This is more than a job!  It’s an opportunity to lead claims processes within a mission-driven healthcare organization. In this role, you will maintain integrity and accuracy of the claims processing system across all PACE programs.

Volunteers of America National Services is a subsidiary of the Volunteers of America parent organization. Proudly Great Place to Work® Certified for 8 consecutive years.

Location: Remote
Schedule: M-F 8:00 AM-5:00 PM 
Salary Range: $79,000- $94,000 based on experience

Why You’ll Love It Here

• Opportunity to shape strategy and drive organization-wide impact
• Collaborative executive leadership team that values partnership and accountability
• High-visibility role influencing performance, processes, and outcomes
• Cross-functional collaboration across operations, finance, and clinical teams
• Culture that empowers leaders to innovate, improve, and build strong teams

What We Offer

• Comprehensive Medical, Dental & Vision Insurance
• 403(b) Retirement Plan with Discretionary Employer Contribution
• Generous Paid Time Off (Vacation, Holidays & Sick Leave)
• Life Insurance & Short-Term Disability Coverage
• Employee Assistance Program for personal and professional support
• Wellness Incentives (up to $350 annually)
• Early Pay Access (up to 50% up to $1000 of earned wages)
• Career Development Opportunities

What You Bring (Requirements)

• Associate’s degree in Healthcare or Business Administration or closely related field; or a High School Diploma and minimum four (4) years of healthcare operations experience.
•  Minimum two (2) years of claims processing experience in an insurance or managed care environment.
• Ability to communicate and work effectively with various levels of facility and VOA/VOANS staff and providers.
• Knowledge of HIPAA law.
• Thorough knowledge of CPT, HCPCS, ICD-10, CM and DRG coding required.
• Knowledge of PACE regulations.
• Ability to handle interruptions on a regular basis as well as the stress associated with meeting a variety of deadlines.
• Ability to operate computerized equipment.
• Ability to meet the requirements identified as indicated in the primary job functions.
• Ability to work flexible hours. Minimal to no travel is required.

What You’ll Be Responsible For

• Oversee and manage in-house claims processing and operations across all VOANS PACE Organizations.
• Monitor working claims inventory daily in accordance with the Claims Inventory Management SOP, including managing timely processing, priority claim processing, and claims hold management.
• Report department activities, including resolutions implemented and escalation of issues that fall outside of standard processes or expected patterns, to the Director of Health Plan Operations.
• Supervise Claims Adjudicators, Claims Processor, and other claims personnel, including conducting performance evaluations, interviewing, hiring and onboarding, counseling and disciplinary actions.
• Oversee development and implementation of claims processing and support policies and procedures to ensure seamless and efficient claims adjudication.
• Monitor productivity to ensure claims are processed in a timely, accurate and compliant manner.
• Monitor key performance indicators (KPIs) identified by leadership for claims processing, ensuring
  continuous improvement and adherence to service level agreements.
• Prepare routine reports for the Director of Health Plan Operations on claims KPIs, inventory, monthly claim payments, contracted rates, financial recordkeeping, and other activities.
• Organize and suggest resolution to escalated claims issues, providing clear direction to ensure thorough investigation and coordination takes place for resolution of problems, including reporting resolution
  and status updates to leadership.
• Support various projects from across the PACE Organizations and community-based program enterprise.
• Assist with other duties and projects as assigned.

Volunteers of America National Services (VOANS) is a mission-driven organization dedicated to delivering high-quality healthcare, housing, and supportive services to those in need across the country.   We serve seniors, veterans, individuals with disabilities, and families through innovative programs that promote dignity, independence, and well-being.  With a strong commitment to compassion, integrity, and service, VOANS operates across multiple healthcare and housing settings nationwide. Our teams are united by a shared purpose, to strengthen communities and make a meaningful difference in the lives of those we serve every day.