Change Manager

• Lead change management efforts for strategic business, operational, technology, and AI-enabled initiatives.
• Assess change impacts, organizational readiness, stakeholder needs, risks, and adoption barriers.
• Develop and execute change strategies, communication plans, training approaches, and adoption frameworks.
• Partner with project managers, business leaders, executive sponsors, and Learning & Development to support successful implementation.
• Facilitate workshops, feedback sessions, and leadership discussions to identify concerns and support transition planning.
• Coach leaders and managers on effective change leadership and stakeholder engagement.
• Monitor adoption, readiness, utilization, and change effectiveness metrics; recommend interventions as needed.
• Prepare change updates, adoption reporting, and executive-level summaries for project governance and leadership teams.
• Support post-implementation reinforcement, sustainment planning, and continuous improvement efforts.
• Promote a culture of adaptability, engagement, and readiness across the organization.
• Perform other duties as assigned. 

• Bachelor’s degree in Business Administration, Organizational Development, Human Resources, Communications, Project Management, or a related field; or 5+ years of relevant experience leading change, transformation, project delivery, or business readiness initiatives.
• Experience supporting large-scale business, operational, technology, or AI-enabled implementations.
• Strong communication, facilitation, presentation, and stakeholder management skills.
• Experience developing communication plans, training strategies, adoption plans, or change effectiveness metrics.
• Ability to manage multiple priorities, influence stakeholders, and support teams through change.
• Proficiency with Microsoft Office Suite and Microsoft Teams.
• Working knowledge of AI, generative AI, emerging workplace technologies, and responsible use practices.
• Willingness to learn and adopt new tools, technologies, automation, and process improvements.

Preferred Qualifications

• Change management certification such as Prosci or equivalent.
• Experience developing change, communication, training, or adoption strategies for technology-driven transformations.
• Experience working in a PMO or project-based environment.
• Knowledge of Agile, Waterfall, or hybrid project management methodologies.
• Experience in insurance, healthcare, financial services, or another highly regulated industry.

Base Salary Range: $100,000-110,000