Renaissance Life & Health Insurance Company of America

Serve as the primary point of contact for members and partners to resolve inquiries via phone, email, and chat. Research coverage details and process customer documentation to ensure a seamless experience.

Serve as the primary point of contact for members and partners to resolve inquiries via phone, email, and chat. Research coverage details and process customer documentation to ensure a seamless experience.

The Sr. Implementation Manager is responsible for onboarding new groups and managing the end-to-end implementation process to ensure a high-quality customer experience. This includes configuring plans, coordinating with benefit carriers, and managing the hand-off to Account Managers.