Renaissance Life & Health Insurance Company of America

The role involves designing and implementing the integration layer between Microsoft Fabric and the Azure ecosystem to enable scalable data consumption. The engineer will build robust data pipelines and establish data quality and governance practices to support AI and machine learning initiatives.

The role involves sampling and analyzing customer service calls to ensure compliance with quality and performance standards. The specialist provides coaching to representatives and recommends operational improvements to enhance customer interactions.

Serve as the primary point of contact for members and partners to resolve inquiries via phone, email, and chat. Research coverage details and process customer documentation to ensure a seamless experience.

The Sr. Implementation Manager is responsible for onboarding new groups and managing the end-to-end implementation process to ensure a high-quality customer experience. This includes configuring plans, coordinating with benefit carriers, and managing the hand-off to Account Managers.