Change Management Specialist

Posting Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. We’re looking for a Change Management Specialist to join our team.

Summary:

The Change & Learning Team at NFP focuses on impact, driven by creativity, systems thinking and a collaborative work style. Our mission is to empower our people and the NFP business by providing a comprehensive portfolio of innovative change management solutions designed to drive business transformation, performance and growth.

As part of the team, the Change Management Specialist is dedicated to uncovering opportunities and designing and delivering impactful change solutions that support the business. You will partner with the Integration Management Office (IMO) on the integration of new offices onto the NFP Agency Management System (AMS) and Client Relationship Management (CRM) platforms by leading the Change Readiness workstream. In addition, you will support ongoing business as usual change efforts for the user community.

Essential Duties and Responsibilities:

• Assess the impact of organizational and change initiatives on stakeholder groups; implement change management strategies that support business objectives
• Organize and maintain project plans, schedules and timelines, status reports, and other change artifacts to successfully drive project completion
• Attend and facilitate regular meetings with cross-functional teams to provide timely and accurate updates on key milestones.
• Assist in planning/coordination of change readiness activities including impact analysis, change readiness, and adoption measurement
• Build and maintain relationships with stakeholders, subject matter experts, and project teams to foster alignment, gather insights, resolve challenges, and drive successful execution of change activities.
• Support design, development, and delivery of multi-channel communications that promote awareness, engagement, and adoption.
• Coordinate and execute training and development activities including needs analysis, developing training approach and schedule, logistics, content development, and evaluation
• Foster an environment of continuous improvement through evaluation of training programs; participate in lessons learned to identify opportunities to improve

Knowledge, Skills, and/or Abilities:

• Strong facilitation, communication, and relationship management skills
• You are creative, curious, and adaptable
• You thrive in a collaborative environment
• You see the big picture while at the same time focus on the essential details
• You have the ability to manage multiple projects and effectively re-prioritize in a moment’s notice

Education and/or Experience:

• Bachelor’s degree required
• 3+ years of consulting experience or other relevant experience related to successful coordination of work in the disciplines of change management, project management, communication planning, user training, organizational readiness, and/or user adoption with mid-to-large scale enterprise organizations.
• Applied Epic and/or Salesforce experience a plus.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $68,000.00 – $75,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer

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