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AI Summary
Supervise and support call center agents to ensure high performance and handle escalated customer issues. Monitor calls for quality assurance and develop processes to improve efficiency.
Job Description:
- Supervise and support call center agents to ensure high performance.
- Conduct performance reviews and provide feedback.
- Handle escalated customer issues and complaints.
- Monitor calls for quality assurance and compliance.
- Develop and implement processes to improve efficiency.
- Prepare and present performance reports.
- Foster a positive and motivating work environment.
Qualifications:
- Bachelor's degree in any related field
- Minimum of 3 years of experience in a call center environment, with at least 1 year in a supervision role
- Strong leadership, communication, and interpersonal skills
- Familiarity with call center software and CRM systems
- Positive, proactive, and results-driven mindset
Working Conditions :
- 5 working days (rotation)
- 8 working hours (rotation)
- First Shift starts at 8 am, last shift ends at 4 am
- Availability to work from home at night shifts
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