Call Center Representative, Eastside Platform

Joining Series, a subsidiary of Sailboat Games LLC, means becoming a vital part of a team dedicated to crafting some of the most creatively fulfilling and ambitious projects in the Roblox and Discord technology industry.

Series Remote, our fully remote studio, is seeking Call Center Representatives for our flagship Eastside Platform. This support-based contract position is based out of our remote studio in London.

You'll collaborate closely with on-site teams at the Series Marietta studio in Ohio, as well as with our parent company Sailboat Games, to support thousands of Eastside Platform customers over the phone.

This position offers a starting wage of $13 per hour, applicable across the United States, with potential variations globally. We assure availability of this role for a duration of 12 months.

Sailboat Games, the parent company of Series, is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Requirements

• Experience:
• Previous customer service experience preferred, but not required.
• Experience with Google Workspace Admin a plus.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to use gender-neutral language and customer pronouns to ensure inclusivity in all interactions.
• Ability to actively listen to and understand customer needs.
• Empathy and patience when handling challenging customer interactions.
• Clear and professional phone etiquette.
• Fluency in languages other than English is a plus, particularly Spanish.
• Technical Skills:
• Proficiency in basic computer applications (e.g., Google Sheets).
• Ability to learn and navigate call center software quickly.
• Problem-Solving and Critical Thinking:
• Ability to troubleshoot and resolve customer issues effectively.
• Resourcefulness in finding solutions and providing alternatives.
• Strong decision-making skills.
• Interpersonal Skills:
• Positive and professional attitude.
• Strong work ethic and commitment to customer satisfaction.
• Ability to work independently and as part of a team.
• Respect for diversity and inclusivity in customer interactions.
• Additional Requirements:
• Ability to maintain composure in stressful situations.
• Willingness to participate in ongoing training and development.

Benefits

• Disability Coverage: Benefit from both short-term and long-term disability coverage, ensuring financial protection in case of unexpected health challenges.
• Remote Work: Embrace the flexibility of working from home, allowing you to create a comfortable and productive work environment that suits your needs.
• Wellness Resources: Access a range of wellness resources and initiatives designed to support your physical and mental well-being, including counseling services, fitness programs, and more.
• Discord Nitro Subscription: Receive a Discord Nitro subscription, unlocking exclusive features and perks to enhance your communication experience.