Customer Service Representative (Healthcare)

Location: Remote

Schedule: Mon - Sun 7a - 8p

Employment Type: Contract/Full-Time

Job Overview

We are seeking a Customer Service Representative to join a healthcare-focused customer support team. In this role, you will serve as the primary point of contact for members, providers, and customers, assisting with inquiries related to health plans, billing, services, and claims. The ideal candidate is customer-focused, detail-oriented, and able to effectively resolve issues while maintaining a high level of professionalism.

Key Responsibilities

• Respond to inbound and/or outbound customer inquiries regarding healthcare services, billing, claims, and health plan benefits.
• Resolve customer service and billing concerns by researching issues, processing adjustments, and providing appropriate solutions.
• Contact customers to respond to questions, communicate claim investigation results, and explain any necessary adjustments.
• Escalate unresolved concerns to the appropriate department for further review and resolution.
• Maintain accurate documentation of customer interactions, inquiries, complaints, and actions taken.
• Provide timely follow-up to ensure customer concerns are fully addressed.
• Deliver exceptional customer service while maintaining confidentiality and compliance with company policies.

Required Qualifications

• High school diploma or GED preferred.
• 0-2 years of customer service experience required.
• Previous experience in a healthcare, health plan, insurance, or call center environment preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and effectively manage time.
• Proficiency with Microsoft Outlook and data entry systems.
• Ability to accurately document customer interactions and maintain detailed records.

Preferred Skills

• Customer service experience within a healthcare or health plan setting.
• Experience handling billing inquiries, claims, or member services.
• Comfortable navigating multiple systems while speaking with customers.
• Strong problem-solving and conflict-resolution abilities.

Top Skills

• Customer Service
• Healthcare
• Health Plan Administration
• Communication
• Data Entry
• Call Center Support

Experience Level

Intermediate

If you're passionate about helping customers and have experience supporting healthcare-related inquiries, we'd love to hear from you. Apply today to join a team dedicated to providing exceptional service and support.

This is a Contract position based out of Los Angeles, CA.

The pay range for this position is $18.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.