Billing Specialist (Temp)

Job Title: Billing Specialist
Location: 100% Remote (US Only)
Compensation: $24/hour - Temp/Contract (3-6 months)
Reports to: AR/AP Manager

The Billing Specialist plays a key part in supporting billing operations by assisting customers with inquiries related to invoices, payments, and account information. The ideal candidate is detail-oriented and customer-focused, has strong communication skills, enjoys problem-solving, and is eager to learn in a fast-paced, team-oriented environment.

This is a 3-6 month temp role with the potential to convert to full-time.

What you will do:

• Act as the first point of contact for customer billing inquiries via phone, email, or chat

• Respond to questions regarding invoices, payments, credits, and account balances

• Investigate and resolve billing errors or discrepancies in a timely and professional manner

• Educate customers on billing terms, payment options, and account procedures

• Log and track all customer interactions accurately in the CRM and billing systems

• Monitor accounts receivable aging reports to identify overdue accounts

• Perform proactive outreach to customers with past-due balances via phone and email

• Send payment reminders and follow up on outstanding invoices to ensure timely resolution

• Document collection efforts, payment commitments, and escalation steps clearly and accurately

• Work with internal teams (Sales, Finance, Account Management) to resolve payment disputes or issues

• Recommend accounts for escalation or further action when appropriate

• Assist with billing cycle tasks such as invoice generation, payment posting, and reconciliation

• Support monthly closing activities and reporting

• Maintain accurate records and ensure data integrity within systems

• Contribute to process improvement and knowledge sharing across the team

What you will bring:

• High school diploma or GED equivalent

• Minimum 1 year of customer service experience (can include retail, call center, or administrative support)

• Basic understanding of billing, invoicing, or financial transactions

• Strong verbal and written communication skills

• NetSuite experience and knowledge at intermediate or above level

• Proficient in Microsoft Office (especially Excel and Outlook)

• Excellent attention to detail and accuracy

• Ability to manage time effectively and prioritize tasks in a deadline-driven environment

• Willingness to learn and work collaboratively with team members

Preferred Qualifications:

• Associate’s degree or coursework in Accounting, Business, Finance, or a related field

• Familiarity with accounting software, CRM platforms (e.g., Salesforce, Zendesk), or ERP systems

• Bilingual (English/Spanish or other languages) is a plus

This position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.

Served With Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.