Bilingual Virtual Assistant

This is a remote position.

• Contact borrowers through phone calls, WhatsApp, text messages, and email.
  
• Follow up consistently with clients to request submission of pending paperwork
  
• Keep borrower information and follow-up statuses organized and updated.
  
• Maintain accurate daily records using Google Docs or other assigned tools.
  
• Coordinate needs and priorities with the mortgage processing team.
  
• Follow approved company processes for handling and receiving borrower documents using only authorized channels.
  

Requirements

• Fluent in Spanish and English; Portuguese is strongly preferred.
  
• Previous experience in customer service, admin support, or document processing is a plus.
  
• Basic computer skills and familiarity with Google Docs or similar tools.
  
• Ability to handle confidential information with discretion and reliability.
  

• Strong communication and time management skills
  
• Excellent organizational skills and attention to detail.
  
• Reliability and accountability.
  
• Proactive, go-getter attitude.
  
• Adaptability and willingness to learn.
  
• Discretion and confidentiality.
  

Benefits

• Base Salary: $1500 - $2,000 USD per month
  
• Remote from: Anywhere in LATAM