Bilingual Call Center Representative

Ready to make a difference while working from home? Looking for a company that values your voice, your ideas, and your growth? EXL Health is searching for energetic, customer-focused team players who are passionate about helping others. If you love problem-solving, thrive on providing top-notch service, and want to be part of a fast-growing team, this is the role for you!

*Hourly rate: $15.00 - $25.00

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities

What You’ll Do

As a Bilingual Customer Service Representative, you’ll be the first point of contact for our customers — delivering an exceptional experience every time. In this role, you will:

✅ Handle inbound and outbound calls with professionalism, care, and attention to detail.
✅ Update policy information and ensure accuracy in our systems.
✅ Stay up-to-date on products, processes, and regulations to provide the best service possible.
✅ Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.
✅ Build strong relationships with customers by going the extra mile to support them.
✅ Document every interaction so we can continuously improve.
✅ Work collaboratively with your teammates to meet individual and team goals.
✅ Share your ideas to improve processes — we want your input!

Qualifications

What We’re Looking For

You’re a great fit if you bring:

✨ High school diploma (college degree a plus!)
✨ Strong communication skills — you can easily build rapport and explain complex information.
✨ Solid PC skills, with experience using Windows, Microsoft Office, and online systems.
✨ Ability to learn quickly and adapt to changes with a positive attitude.
✨ Stellar organizational skills and attention to detail.
✨ A passion for customer service — you love helping people solve problems.

Preferred but not required:
✔️ Previous call center or customer service experience.
✔️ Bilingual in English and Spanish (or other languages).
✔️ Experience in healthcare or insurance is a big plus!
✔️ Proven ability to handle multiple priorities while staying cool under pressure.

Why EXL Health?

Because we invest in YOU.

• From day one, you’ll work alongside some of the best minds in healthcare and business consulting.
• We offer hands-on training and a mentoring program to help you succeed.
• Your ideas matter here — we’re always looking for ways to improve, and we want to hear your voice.
• Career growth? Absolutely. Many of our leaders started in roles just like this.
• Flexible schedules with shifts between 8am-8pm ET — perfect for work/life balance.

At EXL Health, you’ll do meaningful work that impacts real people’s lives — all while advancing your own career in an innovative, fast-paced environment.

Are you ready to join a team where you can shine? Apply today and let’s grow together!

*The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.