Essential
• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
• Demonstrable experience ensuring operational stability, including managing incidents, risks, dependencies, and service continuity.
• Experience leading or coordinating operational teams, such as BI Administrators or support functions, to deliver reliable day-to-day service.
• Strong stakeholder communication skills, with the ability to provide clear delivery updates, manage expectations, and maintain confidence in delivery outcomes.
• Ability to identify delivery inefficiencies and implement improvements to processes, tooling, or ways of working.
• Experience using delivery and workflow tools (e.g. Jira, Azure DevOps, or similar) to support planning and transparency, without overengineering process.
• Experience supporting multiteam or cross functional delivery, coordinating across technical and nontechnical groups.
Desirable
• Experience working specifically within Business Intelligence, Data, or Analytics teams, with an understanding of BI lifecycle, dependencies, and operational challenges.
• Exposure to product-based delivery models, including cocreating and communicating product roadmaps.
• Experience driving continuous improvement initiatives across delivery or operational functions.
• Familiarity with BI platform operations (e.g. reporting schedules, data refreshes, dependencies, access models), even if not hands on.
• Relevant professional qualifications or training in delivery management, project management, or service management (e.g. Agile, Scrum, PRINCE2, ITIL), or equivalent experience.
Maximus Competencies
• Embraces Respect.
• Partners Effectively:
• Creates Innovative Solutions
• Focuses on the Customer:
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity
Individual competencies
Delivery Coordination & Execution
• Supports delivery activities by maintaining plans, trackers, and status updates.
• Ensures agreed tasks progress in line with plans and highlights slippage or risks promptly.
• Works with BI managers and delivery leads to support timely execution of agreed work.
Operational Management & Stability
• Supports day-to-day BI operations by monitoring agreed activities and maintaining operational records.
• Logs incidents, issues, and risks accurately and escalates them through defined channels.
• Follows agreed escalation and assurance processes to support service continuity.
Planning, Prioritisation & Capacity Thinking
• Maintains delivery schedules, capacity views, and workload trackers.
• Provides accurate inputs to planning discussions led by BI leadership.
• Supports transparency by producing clear, up-to-date delivery information.
Governance & Ways of Working
• Applies agreed delivery frameworks, standards, and ways of working.
• Supports governance processes by maintaining documentation and delivery artefacts.
• Ensures reporting and delivery activities align with agreed controls and expectations.
Stakeholder Communication & Expectation Management
• Provides clear, accurate updates on delivery status and operational activity.
• Uses agreed formats and templates to communicate plans, progress, and issues.
• Supports stakeholder confidence through consistency and transparency.
People & Team Enablement
• Leads and supports BI Administrators, enabling high-quality operational delivery.
• Creates the conditions for BI Engineers and Managers to focus on building capability and insight.
• Encourages collaboration, accountability, and shared ownership across teams.
Continuous Improvement Mindset
• Identifies recurring delivery or operational issues and supports documentation of improvement opportunities.
• Shares observations and feedback with BI leadership for consideration.
Travel Requirements • UK wide travel is required as needed to support business activities.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
