APAC Renewals, Senior Specialist

Ready to embark on the quest of joining Hack The Box?

At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! 🚀🔒💻

✨ The core mission of the Renewals Specialist, APAC

The HTB client base is growing fast globally, and to support our continued expansion in the Asia-Pacific region, we are bringing a Renewals Specialist on board for the APAC market. This role is responsible for renewing, up-selling, and optimizing license subscription contracts across a diverse portfolio of customers in the region.

Your core mission is to ensure seamless contract continuation by negotiating favorable terms, demonstrating platform value, and overcoming objections. It also involves building key relationships with budget holders, contracting departments, and regional partners/resellers, acting as a trusted advisor for all their commercial requests. As part of your role, you will be responsible for delivering our renewal process end-to-end. You will identify HTB platform usage trends and leverage data collected throughout HTB interactions with the customer to generate meaningful, mutually beneficial proposals upon the renewal of their subscriptions.

🏢 Location &  Work Mode:

• Important: As Hack The Box does not have a legal entity in the Philippines, employment will be managed through Deel, our Employer of Record (EOR) provider. You will be employed by Deel and work directly with Hack The Box.
• Location: Philippines
• Fully remote, Full-time role 

🍺 The fellowship you’ll be joining:

Reporting to the Head of Renewals, you will be part of the Customer department and, more specifically, the Renewals team. You’ll collaborate closely with multiple internal stakeholders globally (Customer Success Managers, Account Executives, Solution Engineers, Business Operations, Sales Ops, Legal, Finance) to improve workflows and manage a healthy pipeline. Clear communication, high organizational skills, a proactive mindset, and teamwork are essential requirements to succeed in this global role.

⚔️ Technology tools & weapons you’ll be using:

• Hubspot, ChurnZero, Pandadoc, Jira, Slack

🚀 The adventures that await you after becoming Renewals Specialist, APAC at Hack The Box:

• Owning the renewal process for a diverse portfolio of HTB customers across the APAC region, being their go-to point of contact for all commercial matters regarding their annual subscription.
• Taking care of all administrative duties relating to renewals including: researching customer contracts and purchasing history to generate timely renewal proposals, guiding the customer through the renewal cycle, and tracking Purchase Orders and payments.
• Building effective relationships with commercial contacts (budget holders, procurement teams) within our client base, as well as regional distributors and resellers.
• Engaging directly with customers to propose the value proposition of HTB’s products, align with their business requirements, and overcome objections to ensure the success of upcoming renewals.
• Collaborating effectively with different internal stakeholders across multiple global time zones.
• Forecasting and tracking account-based metrics (e.g., probability of renewal deal to close, on-time renewal rate).
• Regularly updating and utilizing internal systems (Hubspot and ChurnZero) to accurately manage client renewal information, pipeline status, and reports.
• Developing deep expertise and understanding of Hack The Box products to drive positive renewals and identify upsell opportunities.

🏆 Skills, knowledge, and experience points required to unlock the role at Hack The Box:

• 4+ years of experience in contract renewals, account management, or B2B SaaS sales.
• Experience managing full commercial cycles and negotiating multi-year agreements.
• Strong financial acumen, process management, and the ability to confidently overcome customer objections.
• Self-starter with a positive attitude, strong work ethic, and extreme attention to detail.
• Ability to work with minimal supervision and a proactive approach to managing a high-volume pipeline.
• Excellent interpersonal and problem-solving skills, with the ability to communicate effectively with diverse customers across the APAC region.
• Comfortable working to strict deadlines and managing your own schedule effectively in a remote environment.
• Willingness to contribute new ideas on how to improve and make our renewals procedure more efficient.
• Experience using CRM and Customer Success tools (Hubspot, ChurnZero, or Salesforce) is considered a strong asset.

ABOUT HACK THE BOX

Hack The Box is the leading cyber readiness platform for the agentic era, battle-testing and upskilling both humans and AI agents to enhance organizational cyber resilience. Trusted by the Fortune 500, government agencies, and MSSPs, the platform delivers threat-informed learning paths consisting of real-world scenarios in gamified labs and live-fire simulations that build and validate offensive and defensive cyber capabilities. With a loyal community of more than 4 million members and 800+ enterprise customers, Hack The Box empowers teams and intelligent systems alike to strengthen cyber defenses and reduce breach risk effectively. 

Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece.

🚨 News & Resources: 

• We’re incredibly proud to share that our headquarters in the UK, along with our entities in Greece and the US, have been certified as a Great Place to Work for 4 consecutive years (2023 - 2026). 
• In addition, our Greek entity has been recognized among the Best Workplaces in Greece (4th, 2nd, 3rd, 1st) and Europe (7th, 10th, 73rd) during this period — a testament to our strong culture and commitment to creating an exceptional employee experience!

Take a sneak peek at how it is to be part of HTB. Get more insights about our HTB culture and employee experience by visiting the “about us” section of our site, our career site, and Glassdoor.