Albanian Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria

Albanian Speaking Digital Trust and Safety Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a deep commitment to candidate experience and client excellence, Mercier Consultancy Group has built an outstanding reputation for placing professionals in rewarding, career-defining roles across a wide range of industries. We pride ourselves on delivering tailored staffing solutions that empower both our clients and the individuals we serve to achieve their fullest potential.

Job Overview

Mercier Consultancy Group is proud to present an exceptional opportunity for a motivated and detail-oriented professional to join our client's expanding team in Sofia, Bulgaria as an Albanian Speaking Digital Trust and Safety Specialist. This highly impactful role sits at the heart of the social media industry, where you will be responsible for ensuring that online platforms remain safe, authentic, and trustworthy environments for millions of users around the world. If you are fluent in Albanian, passionate about digital integrity, and ready to take on a meaningful challenge in one of the most dynamic sectors in technology, this Albanian Speaking Digital Trust and Safety Specialist position in Bulgaria could be the perfect next step in your career.

Key Responsibilities

• Review, assess, and moderate Albanian-language user-generated content across social media platforms, ensuring full compliance with community guidelines and platform policies.
• Identify, investigate, and action potential violations including hate speech, misinformation, graphic content, spam, harassment, and fraudulent activity within social media environments.
• Utilise advanced internal moderation tools and workflows to efficiently process and resolve content review queues with accuracy and consistency.
• Analyse patterns of harmful behaviour and escalate complex or high-severity cases to senior trust and safety teams or relevant law enforcement contacts where appropriate.
• Contribute to the continuous improvement of content moderation policies by providing structured feedback and insights based on emerging trends observed within Albanian-language social media communities.
• Collaborate closely with cross-functional teams including legal, policy, and product departments to support the development of safer digital experiences on social media platforms.
• Maintain meticulous records of reviewed cases, decisions, and outcomes in accordance with internal data management protocols and quality assurance standards.
• Participate actively in regular training sessions, team briefings, and calibration exercises to stay current with evolving platform policies and digital safety best practices.

Requirements

• Native or fluent Albanian language proficiency (both spoken and written) is essential for this role, as content review will be conducted primarily in Albanian.
• Valid EU passport or the legal right to work within the European Union (mandatory requirement).
• Strong working knowledge of English to a professional or business level, enabling effective communication with internal teams and stakeholders.
• Prior experience in content moderation, trust and safety, customer support, or a related digital role — particularly within the social media industry — is highly advantageous.
• Demonstrated ability to exercise sound judgement, emotional resilience, and critical thinking when reviewing sensitive or potentially distressing content in a social media context.
• Excellent attention to detail, strong organizational skills, and the ability to work efficiently and accurately under time-sensitive conditions.
• A genuine interest in digital safety, online community wellbeing, and the evolving landscape of social media regulation and trust frameworks.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and expertise
• Fully Paid Training Programme to ensure a confident and successful start in your new role
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia
• Monthly Performance Bonus rewarding your dedication and results
• €1,500 One-Time Signing Bonus exclusively for new hires joining Mercier Consultancy Group
• A collaborative, multicultural, and professionally stimulating work environment within the social media industry
• And Much More...

Life in Bulgaria

Relocating to Bulgaria means embracing a country that effortlessly blends rich cultural heritage with a modern, vibrant lifestyle. Sofia, the capital of Bulgaria, is a dynamic and cosmopolitan city offering an impressive array of restaurants, cultural landmarks, galleries, green parks, and a thriving nightlife scene — all at a remarkably affordable cost of living compared to most other European capitals. Bulgaria enjoys a diverse climate with warm, sun-drenched summers and picturesque, snowy winters, making it an ideal destination for outdoor enthusiasts and city explorers alike. Whether you are drawn to the ancient Thracian ruins, the stunning Rila Mountains, or the golden beaches of the Black Sea coast, Bulgaria offers something truly extraordinary for every lifestyle.

For professionals seeking Albanian-speaking jobs abroad, Bulgaria presents a compelling and exciting opportunity to build an international career without sacrificing quality of life. Bulgaria's welcoming, warm-hearted people and its thriving expatriate community make settling in remarkably smooth and enjoyable. The cost of living in Bulgaria allows professionals to enjoy a high standard of living, with excellent cuisine, accessible healthcare, and a growing tech and social media industry ecosystem that continues to attract international talent. With world-class public transport, a well-connected international airport, and an increasingly cosmopolitan social scene, Bulgaria is not just a place to work — it is a place to truly thrive.

How to Apply

Are you ready to take the next step in your career and secure one of the most rewarding Albanian-speaking jobs available in the social media industry today? Do not miss your chance to join a global team making a real difference in digital safety as an Albanian Speaking Digital Trust and Safety Specialist in Bulgaria. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent acquisition team will be in touch with you promptly. We look forward to welcoming you to our exceptional network of multilingual professionals and helping you embark on this exciting new chapter in Sofia, Bulgaria. Your future starts here — with Mercier Consultancy Group.