This is a remote position.

Implementation & Onboarding Execution

• Build the roadmap, objectives, and requirements with the customer during onboarding.

• Set clear expectations and manage them proactively across scope, timeline, and outcomes.

• Hold the customer accountable to the roadmap and commitments they've already agreed to.

• Set deadlines with Forward Deployed Engineers (FDEs) and manage configuration to requirements, validating output before go-live.

• Manage Forward Deployed Engineers (FDE)

• Build early momentum and sequence work to reach first value fast, without boiling the ocean.

Value Realization & Expansion

• Ensure Axiamatic usage is on target to reach executives and/or stakeholders.

• Conduct quarterly service quality checks (QBRs) with stakeholders to ensure Axiamatic is providing value.

• Identify expansion opportunities and upsell areas (programs, business units, etc.) during delivery, partnering with the Account Executive.

• Proactively address adoption gaps before they become churn risks.

• Convert client wins into referenceable case studies and proof points.

Requirements

• Manager-level (or equivalent) experience at a Big 4 consulting firm (EY, KPMG, PwC, or Deloitte) with 7+ years in Transformation, Digital Transformation, or a related delivery/advisory practice.

• ERP implementation / transformation experience (e.g., SAP S/4HANA, Oracle, Workday) is a must, given the overlap with how enterprise customers approach large-scale program delivery.

• Managed 3+ full end-to-end ERP implementations and transformations.

• Comfort acting as the primary point of contact for customer stakeholders, up to and including executives, on assigned accounts.

• Ability to translate a customer's business model and goals into concrete solution configuration and requirements.

• A track record of driving customers to measurable adoption and value outcomes, not just a completed implementation.

• Working fluency with (or aptitude to quickly learn) agentic/AI workflow tooling and the ability to explain its behavior and limits to non-technical stakeholders.

• Strong project management instincts: setting deadlines, managing scope, and holding both internal teams (e.g., FDEs) and customers accountable.

• A coachability and growth mindset: someone who actively seeks feedback, adapts as playbooks evolve, and shares reusable patterns with the team.

• Composure and sound judgment through ambiguity, escalations, and difficult customer moments.

Growth Trajectory

This role is a proving ground for delivery leadership. Strong performers will move into leading larger, higher-stakes engagements.