Advisor Integration Manager

Overview

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

Responsibilities

The Advisor Integration Manager plays a key role in guiding new advisors through their first three to six months at GTC. This position supports technical onboarding of each advisor, and ensures smooth and successful integration into GTC, by training advisors on GTC’s systems, resources, and offerings and directing them to the appropriate SME or modules for additional training when required. The goal is to help each new advisor start booking travel quickly and build a strong foundation for long-term success. The integration manager will act as a bridge between onboarding and the ASO: providing some basic training before or during onboarding but primarily working to train and guide the advisor once onboarding is complete. The integration manager will also work closely with the new advisor’s ASM, to ensure the advisor and ASM build a strong relationship by following a consistent process and to ensure strong engagement on the part of the ASM. After six months, or sooner depending on the advisor and their needs, the integration manager will fully hand over all responsibilities to the ASM. The timing of and decision to hand over full responsibility to the ASM will be at the sole discretion of the Integration Manager, ASM, and Director of Sales Operations.

• Partner with the Growth Team to understand each new advisor’s business and goals prior to onboarding.
• Work as part of the Onboarding Team to complete technical onboarding actions. Use understanding of each new advisor’s business to ensure all setup needs are met.
• Provide cover for the onboarding team as required when there are capacity constraints.
• Provide basic training before or during onboarding as needed, such as presenting on GTC tools like Advisor OS or GTC ONE.
• Conduct an initial “Get Started” call to review: The Welcome Document; GTC Advisor Resource Website (including essentials such as email signature setup and business cards); New Advisor Checklist; GTC Central navigation and key areas; Accounting (Advisor OS / Commission Payments); Internova Hotel Programs (Worldwide, SELECT, In-Country Partners); Partner Programs (transitioning or recreating accounts as needed); CCRA and Marketing resources; etc.
• Deliver a structured training program post-onboarding, tailored to each advisor’s needs. Ensure each advisor understand GTC’s systems, resources and offerings and can start booking travel as quickly as possible.
• Educate advisors on navigating GTC’s support desks and communicating effectively with each team.
• Check in with new advisors at least once per week for their first six months (or shorter if appropriate) to deliver additional training or troubleshoot any issues.
• Meet regularly with ASM through advisor’s first months to ensure ASM is completing all their actions required to support their new advisor’s first few months. Work with ASMs to create custom training or support for new advisors as needed.
• Coordinate meetings with internal departments for deeper learning or issue resolution.
• Stay informed on internal updates and communicate changes that may impact advisors.
• Proactively create processes, tools, and collateral to improve efficiency and enhance the day-to-day experience for advisors, ASM and internal teams over a new advisor’s first 6 months.

Qualifications

• 5+ years’ experience in training within the travel industry, ideally within GTC or an Internova company.
• Proven ability to train and support clients and colleagues.
• Strong understanding of GTC’s platforms, tools, partner network, and program offerings.
• Background in travel, advisor relations, account management or a comparable client-facing role. Customer-focused with a proactive, solutions-oriented approach.
• Experience collaborating with Independent Advisors is preferred.
• Working knowledge of Sabre is beneficial; proficiency is a strong advantage.
• Experience with Salesforce is preferred.
• Strong analytical and problem-solving skills with the ability to work independently.
• Exceptional communication and relationship-building abilities.
• Highly organized, detail-oriented, and self-motivated.
• Proficiency in MS Office, including MS Forms, Project management software (e.g. Teams, Smartsheet), CRM system management.
• Strong attention to detail.
• Strong analytical skills, work ethic, independence, problem solving ability and overall positive attitude.
• Strong organizational skills with the ability to multi-task while under pressure.
• Strong teamwork and interpersonal skills, strong organizational skills required to handle multiple projects and priorities simultaneously.
• Excellent communication across all levels of the organization is paramount to the success of this role.
• Ability to keep sensitive information confidential a must.
• Focused listening skills and the ability to drill down to gain greater understanding.
• Ability to learn and apply knowledge quickly.
• Ability to travel periodically.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.                      

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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