Advanced Associate, Test Center Support

Advanced Associate Test Centre Support

Overview

Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.

Pearson provides a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.

Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centres in more than 175 countries.

The Capacity Planning function sits in the Operations department of Pearson VUE. The Advanced Associate Test Centre Support role is responsible for managing the site availability processes including creating schedule data and entering these in the testing system. The Advanced Associate Test Centre Support is also responsible to ensure that all client and candidate expectations are met. The role will act as an advisor to stakeholders offering strategic capacity planning advice with the goal of increasing utilisation and increased volume of testing to the benefit of Pearson VUE and third-party partners.

Key Responsibilities

•    Above average attention to detail
•    Influential and persuasive communication skills
•    Effective time management and priority setting skills
•    Excellent planning and multi-tasking skills 
•    Strong creativity and complex problem solving skills
•    Strong commitment to task and priorities
•    Working knowledge of Microsoft Office Suite, especially Microsoft Excel
•    Analytical skills with the ability to research and extract information.
•    Highly influential with excellent conflict management skills. 
•    The ability to work to stretching targets and deadlines.
•    A demonstrated ability to communicate clearly and concisely with both oral and written forms. 
•    Ability to operate within the team concept effectively and foster a unified team spirit along with the ability to work alone. 
•    Be apprised of technologies and tools available
•    Continual professional development.

Key Activities

80% Capacity Management

•    Assist with day-to-day planning and site management.  Perform associated client data analysis.
•    Foster relationships with test delivery partners in order to build long term mutually beneficial improvements
•    Search out areas to focus the team’s experience and knowledge with a view to making the most impact
•    Provide guidance to partners to assist them to increase efficiency and throughput
•    Manage test centre schedules and blocks to ensure client KPIs and forecasts are met  
•    Create and maintain documentation of all team tools and processes
•    Assist with the development and continuous improvement of the event testing systems and processes
•    Participate in long and short term event planning, scheduling and blocking projects

10% Data Analysis and Reporting Management

•    Work with other departments to determine client needs and assist them in providing information or determine requirements for any enhancements.
•    Coordinate team projects for client and site analysis.  Provide stakeholders with summary of information and status or communicate changes.  
•    Determine and adjust testing centre schedules and communicate with partners

10% Other duties as assigned

Essential Experience & Qualifications

•    Attention to detail
•    Organized
•    Above-average written and oral skills 
•    Influence and persuasion communication 
•    Awareness to quality and accuracy
•    Commitment 
•    Independent worker
•    Self-starter
•    Planning, prioritizing and goal setting
•    Teamworking skills
•    Ability to problem-solve and utilize analytical & critical thinking
•    Multi-tasking
•    Working knowledge of Microsoft Excel, and similar software packages and tools.

Desirable Experience & Qualifications

•    Knowledge of Pearson VUE and systems and working knowledge of programming methodologies. 
•    Thorough knowledge and demonstrable understanding of the end to end capacity management and planning process

Working Arrangements

•    37.5 hours per week, a commitment to peak time requirement may be required to fulfil project needs. This may incur weekends and evening working.