Account Sales Manager

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. The AM focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions to their mission‑critical goals and objectives through strong relationships with decision‑makers and influencers.

• Execute business development initiatives to drive new and expanded revenue.
• Understand the customer’s environment and open new opportunities with decision‑makers and influencers.
• Generate sales opportunities within new and existing accounts to increase Ricoh’s market share.
• Solve critical business challenges for customers—both known and uncovered through research and discovery.
• Understand how customers are buying, not just what they are buying; focus on needs rather than predetermined products or services.

• Demonstrate excellent verbal and written communication skills.
• Differentiate Ricoh’s ability to accelerate customers’ digital transformation through storytelling aligned to Ricoh’s portfolio.
• Articulate how customer buying decisions impact financial and operational outcomes.
• Develop and confidently deliver compelling presentations, both in person and virtually.

(Education, Experience, and Certifications)

• Bachelor’s degree or equivalent experience required.
• 3+ years of demonstrated business development experience required.
• Experience in an IT and/or software services environment preferred.
• Understanding of document workflow solutions and processes preferred.
• Foundational knowledge of P&L components.
• Ability to research and analyze customers to enable strategic business conversations.
• Proven ability to manage multiple accounts simultaneously while maintaining attention to detail.

• Demonstrated success using collaboration to build influence.
• Sound understanding of the solution design process.
• Brings thought leadership to customer engagements.
• Outstanding verbal and written communication skills.
• Proven ability to develop and maintain professional relationships with key stakeholders.
• Stays current with Ricoh offerings and solutions.
• Ability to assess customer environments and develop strategies to extend and expand core services across the enterprise.
• Strong learning agility.
• Ability to navigate the customer approval process and build sponsors and advocates.

• Typically works in an office environment with adequate lighting, ventilation, and normal ranges of temperature and noise.
• Work assignments are diversified and require the ability to:
  • Interpret, comprehend, and apply complex materials, data, and instructions.
  • Prepare, present, and convey varied information.
• Minimal physical effort required; work is mostly sedentary but may include walking, standing, bending, reaching, or lifting objects under 10 lbs (e.g., papers, files, books).
• Moderate dexterity required, including regular use of a keyboard, calculator, and basic hand‑eye coordination.
• Travel required (approximately 20%), which may include overnight travel.

The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.