The Account Manager is responsible for driving client retention and success by leading teams of recruiters and administrative staff to execute recruitment plans. This role involves managing client relationships, optimizing recruitment processes, and ensuring performance goals are met through data-driven strategies.
About Us:
At NXTThing, we’re redefining the future of talent acquisition. We believe hiring is both an art and a science, and we’re building a new approach that combines innovative technology, data-driven insights, and the human expertise needed to transform how companies attract, engage, and hire talent.
Through our recruitment solutions, Personegy™ hiring platform, and Talentegy™ analytics solutions, we bring together people, technology, and data to challenge traditional hiring models and create smarter talent experiences.
Join us as we continue rewriting the playbook for talent acquisition and building what’s next in the future of hiring.
The Account Manager role is responsible for the execution of our services to drive client retention and success. This will include leading teams of recruiters, phone interviewers and administrative staff to service the client’s needs. This role possesses a deep knowledge of the clients’ desired outcomes, develops and executes recruitment plans focused on achieving a clients desired outcomes with a focus on attracting talent, refining processes for efficiency, and driving retention.
Client Management
Showcase an extremely high level of understanding of the recruiting process and client organization
Build and drive plan to meet account and organizational goals
Manage and document process changes requested by client, update in process map as well as in systems, and communicate changes to team. May design and/or recommend new or updated processes, team configuration, etc. as necessary
Anticipate and minimize risks within partnership
Prepare for and participate in project reviews with client and senior management
Facilitate regular status meetings with client
Develops and delivers client and management reporting
Team Management
Lead all recruiting operations, including sourcing, screening, and coordination functions
Work with team day-to-day to meet performance goals and objectives
Perform a wide range of managerial responsibilities, including interviewing, hiring, coaching, managing, and developing employees; planning, assigning, and directing work
Lead, develop and deliver team meetings and partner with leadership on annual and quarterly business reviews
Inspire team to attain goals and pursue excellence
Define and communicate individual and team metrics
Manage innovative programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals
Serve as front line escalation for client and recruiter issues/questions; escalate to senior leader and/or client partner as appropriate
Provide expertise on technology systems and tools
Effectively communicates relevant project information to leadership
Escalate and resolve issues in a timely fashion
Qualifications
Bachelor’s Degree, preferably in Human Resources, Business Administration, or another complementary field Required
Minimum of five years’ results-oriented leadership experience in recruiting
Strong understanding of overall recruitment process
Sound judgement, data management and reporting experience and ability to handle complex information and client requests
Previous supervisory experience required
Experience leading both virtual and on-site teams in a corporate talent acquisition function either in-house or in an RPO environment.
Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.
Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, SharePoint)
At NXTThing RPO we understand that we are at our best when our people can be their authentic selves at work and we are committed to providing an inclusive environment for our team, our clients, and our communities. Employment decisions are based on an individual’s qualifications and merit, however, never with regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
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