Account Manager, Payer Solutions – Evernorth Health Services – Remote

The job profile for this position is Client Account Support Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

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Position Summary

The Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes, and resources to anticipate and exceed clients’ needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.

ESSENTIAL FUNCTIONS

• Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations, and escalated issues.
• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process to meet expected timelines and quality standards.
• Lead client centric team meetings to review operational performance against client’s expectations and needs.

Qualifications:

• Bachelor’s degree in related field or equivalent experience.
• Ability to work in a fast-paced entrepreneurial environment, able to adapt to changing priorities and requirements
• Strong organization skills and attention to detail
• Ability to work independently and manage, prioritize and work on numerous tasks simultaneously
• Skilled communicator (open and effective; both written and verbal)
• Strong team player; able to thrive in a matrix environment; experience collaborating with multiple matrix partners   
• Self-motivated, driven
• Client facing skills
• Solid computer skills, including ability to build PowerPoint presentations, and aptitude for learning new programs as needed

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.