Account Manager, Patient Engagement

Account Manager, Patient Engagement

What You’ll Do

As an Account Manager of Patient Engagement, your primary goal is to oversee the successful planning and execution of patient and caregiver Ambassador programs, including initiatives like webinars, in-person events, and patient videos, for our pharmaceutical and biotech clients. Reporting to the Senior Director of Patient Engagement, you will serve as the client’s and team’s go-to partner for day-to-day needs, building trust through responsiveness, organization, and thoughtful counsel. Even in hectic circumstances, you will be expected to remain cool under pressure and communicate concisely and effectively to keep client stakeholders and internal teams informed and organized.

A Day in the Life

• Deliverables
  • Understand assigned therapeutic areas, including the patient journey, patient and caregiver community, client strategy, and competitive environment.
  • Own end-to-end planning and execution of patient engagement programs, including virtual webinars, in-person events, videos, and other patient/caregiver-facing tactics.
  • Coordinate internal teams and external vendors to deliver programs on time, on budget, and to a high standard.
  • Develop project briefs, timelines, and status reports; track milestones, maintain organized project documentation, and adjust plans as needed to keep programs on schedule.
  • Manage Veeva/MLR submissions from start to finish, including preparing and annotating materials, routing content for review, resolving comments, and securing final approval.
  • Provide onsite and virtual event management, including run-of-show development, speaker rehearsals (in partnership with the relationship manager) and day-of troubleshooting.
  • Lead client status meetings, including preparing agendas, capturing decisions, and driving follow-up actions.
  • Ensure deliverables are accurate, compliant, and aligned with healthcare regulations, privacy expectations, adverse event/product complaint reporting processes, client-specific business rules, approved strategy, and client positioning.
  • Manage program budgets, invoicing, monthly accruals, forecasting, burn rate, and scope; flag timeline, budget, scope, or resourcing concerns with recommended solutions.
  • Demonstrate strong knowledge of agency procedures, advocate for agency process, and contribute to process improvements, including use of approved AI tools to improve efficiency and quality.
  • Communicate directly, frequently, and autonomously with clients; build rapport and credibility through trust, organization, and expert counsel.

What You Must Have

• Education and Experience
  • Bachelor's degree.
  • 3+ years of client services or account management experience in healthcare, pharmaceutical, or biotech (agency experience preferred).
  • Hands-on experience managing Veeva/MLR submissions and review cycles.
  • Experience planning and executing programs such as webinars, live events, or video production.
  • Working knowledge of digital marketing and virtual event platforms.
• Skills and Competencies
  • Proficiency with MS Office, Veeva, Adobe, Zoom/WebEx (or other similar systems), and comfort using approved AI tools to work more efficiently.
  • Exceptional organizational and project management skills, with the ability to manage multiple programs, timelines, and budgets at once.
  • Strong financial acumen, including experience with budgets, accruals, forecasting, and reconciliation.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and sound judgment, including the ability to identify risks early, recommend solutions, and escalate appropriately.
  • Ensure the highest standards of quality control and compliance for client deliverables.

What You Might Have, but Isn’t Required

• Patient engagement experience.
• Rare disease experience.

Travel Requirements

• Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<30% travel expected).

The Team You’ll Work Closest With

You will work closely with the Patient Engagement leadership team as well as account, creative, and production teams to drive successful Ambassador programs.

Why You'll Love Us

• 100% remote environment with opportunities for local meetups
• Positive, diverse, and supportive culture
• Passionate about serving clients focused on cancer and blood diseases
• Investment in you with opportunities for professional growth and personal development through Vaniam Group University
• Health benefits – medical, dental, vision
• Generous parental leave benefit
• Focused on your financial future with a 401(k) plan and company match
• Work-life balance and flexibility
  • Flexible time off policy for rest and relaxation
  • Volunteer time off for community involvement
• Emphasis on personal wellness
  • Virtual workout classes
  • Discounts on tickets, events, hotels, childcare, groceries, etc.
  • Employee assistance programs

Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. Salary is one component of the total earnings and rewards package offered.

About Us

Vaniam Group is an oncology‑led partner to biopharma companies working at the forefront of complex, high‑science medicine. With deep expertise in oncology and hematology, Vaniam Group helps clients make sense of evolving data, emerging insights, and real‑world dynamics so teams can make confident decisions and move programs forward with clarity. The company combines scientific depth, close collaboration with the medical community, and an integrated approach to insight and data that supports strategy across the oncology lifecycle.

While oncology is where Vaniam Group’s work is most established and refined, the same rigor and expertise are applied in other therapeutic areas where the science is complex and the stakes are high. For more information, visit www.VaniamGroup.com.

Applicants' Rights

Applicants have rights under Federal Employment Laws to the following resources:

• Family & Medical Leave Act (FMLA) poster: https://www.dol.gov/agencies/whd/posters/fmla 
• EEOC Know Your Rights poster: https://www.eeoc.gov/poster 
• Employee Polygraph Protection Act (EPPA) poster: https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act