Account Manager, Industrial Lubricants

Responsibilities

• Build and maintain strong customer relationships through proactive engagement with procurement teams and key stakeholders.
• Develop and execute account plans that drive profitable growth, customer satisfaction, and retention across a portfolio representing approximately $12 million in sales.
• Identify and convert new business opportunities through active prospecting, project development, and disciplined CRM pipeline management.
• Manage pricing, quotations, contracts, and commercial negotiations while balancing customer needs with business and profitability objectives.
• Monitor customer demand, industry developments, and technical requirements to anticipate changing needs and recommend relevant solutions.
• Maintain accurate sales forecasts and timely opportunity updates to support demand planning and business decisions.
• Expand the company’s share of customer spend through product adoption, specifications, bids, tenders, and other commercial initiatives.
• Collaborate with technical, supply chain, customer service, and finance teams to resolve issues, address retention risks, and support accounts receivable and inventory management.